Welcome to the newest Security Bank app! Now powered by AWS, we can develop new features and deploy fixes quicker than before, ensuring reliable service even during high-volume traffic. This allows us to continuously improve your app experience and deliver our BetterBanking promise.
Since the old Security Bank Online and Mobile apps will be retired soon, we recommend making the switch today!
TOP FAQs:
1. Wealth clients and Gold Circle members enjoy unlimited free InstaPay fund transfers.
2. Your login credentials on the old app won't work. You’ll need to register again but your saved favorites and scheduled transactions should be automatically migrated together with your other accounts. You just need one account to register.
3. Enable notifications to ensure successful registration.
4. Make sure your device’s date and time settings are set to automatic.
5. Newly opened accounts may take a few days to appear on the app.
6. Once you register to the all-new Security Bank app, your access to the old Security Bank apps (version 1 & 2) will be deactivated within 24 hours.
7. Shared access to Joint “OR” accounts can be managed by all account holders if they register to the all-new Security Bank app.
8. You can still access the web version via laptop or desktop. For your additional security, you must download the mobile app to authorize web logins and approve transactions on the web version.
9. Joint accounts are auto-synced but only Joint "OR" Accounts can be viewed in the all-new Security Bank app. Joint “AND” and Joint ITF accounts are not eligible for online enrollment.
10. For your security, you can only enroll one mobile device at a time. This ensures that only your designated device can authorize web logins and transactions, providing an extra layer of protection against unauthorized access or fraud.
What’s new:
- Pay Credit Card: Pay your Security Bank Credit Card easily in the app.
Other features include:
- Auto-sync feature: Register with just one account, and all your other Security Bank accounts, credit cards, investments, saved billers, and favorites are automatically linked.
- Quick Balance: Check your accounts and balances safely without having to log in.
- Offline Soft Token: Authorize your web transactions and logins from the app even when your phone is offline.
- Simplified Bills Payment: Search, view, and schedule your recurring billers.
- Card Control: Set daily budget alerts and lock/unlock your credit cards anytime.
- Transfer Money: Send or receive funds to your own accounts, other Security Bank accounts, and other banks via InstaPay. You may also set recurring transfers and send remittances.
- Mobile Top-Up: Reload prepaid mobile phones on-the-go.
- eGiveCash (eGC): Make cardless withdrawals or send cash to loved ones with our eGC-enabled ATMs.
- eSecure Savings (eSS): Open up to 10 accounts and save for specific goals like trips, bills, emergency funds, and more.
- In-App Notification: The all-new app will now have a Notification Center where users can receive and view in-app notifications regarding the status of their online fund transfers and bills payment transactions.
Security Bank Corporation is regulated by the Bangko Sentral ng Pilipinas and a proud member of BancNet. Deposits are insured by PDIC up to PHP1,000,000.00 per depositor.
For questions or concerns, you may visit the Help Center in the app. You may also reach us anytime via email at customercare@securitybank.com.ph or through our 24-hour customer service hotline (+632) 8887 9188.
App needs to send an email for successful fund transfer
mdscph
With the previous apps the system sends an email whenever I make a successful fund transfer. Your new app only sends a text message
Developer Response
Hi mdscph, we are sorry to hear this. Please fill out and submit the Security Bank Online Report Form > https://www.securitybank.com/online-banking/help/report/ for proper validation and processing of your concern. Thank you and stay safe.
Dont offer mobile app unless it works
BelliniBelle
Was able to sign up my account then I was on the pin part and it gave me an error message that cannot set it up because I need to turn on my notifications. My notification was turned on but it still gives me that error. I tried again, same error. I tried the 3rd time and my OTP arrived after 5mins and still did not work. Seriously, if you cannot make something work, please do not put it out there. Im fine signing in online on a website than getting a mobile app that gets me so frustrated just to check my account. And yes, I have screenshots because I will send an email complaint to customer service. I don't have high hopes that it gets fixed anytime soon.
Developer Response
Please accept our sincere apologies, BelliniBelle. Kindly fill out and submit the Security Bank Online Report Form > https://www.securitybank.com/online-banking/help/report/ so we can look into this further.Your feedback helps us continuously improve to deliver BetterBanking to our customers. Thank you for bringing this matter to our attention.
Does not function properly on IOS.
jo8mac
The app is the only way to remotely access your account. You cannot go to the website and login. The app does not function properly and will not allow you to confirm certain functions, like account to account transfers. This has been a problem for many months and it is still not fixed. So, you are required to drive to the bank and wait in line, to perform these functions. This is completely unacceptable.
Developer Response
Hi jo8mac, we apologize for any inconvenience caused. We wish to inform you that you may access your online account via web > https://retail.securitybank.com/login. If issue persists, please complete the Security Bank Online Report Issue Form on our website to verify your account. Once reviewed, we will update you promptly. Thank you.
Waste of time
yzimazo
Does not work! Tried sending the OTP several times. All information correct but won’t send an OTP.Update: the link you sent in your response does not recognize any digits or characters under the Registered Mobile Number. It won’t let me submit any tickets. I spelled out my number, used digits, removed the plus sign, use both US and Philippine number but it still says: Please enter a valid value. The form is not complete and has not been submitted yet. There is 1 problem with your submission.
Developer Response
Hi yzimazo, we are sorry to hear this. Please fill out and submit the Security Bank Online Report Form > https://www.securitybank.com/online-banking/help/report/ for proper validation and processing of your concern. Thank you and stay safe.
We improved login reliability on select devices. You can now upload images in chat, send funds to more banks, and enjoy smoother bill payments.
Version 1.43.0
The developer, Security Bank Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Security Bank Corporation
Size
100 MB
Category
Finance
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
