SecurLOCK Equip 4+

True Kindness in Caring @ AHCFCU

No matter if it’s a crazy Monday morning or a rush on Friday afternoons, Suzy & Angela are always kind even when I’m calling and their working the drive thru, they multitask to take care of their customers. The manager is amazing and really explains what the contracts say and will go out of her way to help you get the best deal and keep you at your budget each month. I wouldn’t bank with anyone else just because of them. Thank you for working so hard & being so kind. I hope Santa brings you everything that you desire 😊 God Bless all of you.

Update on Sunday junked the whole thing!

Edit: after the update Sunday, I can’t use anything. Can’t log in, can’t change password, can’t even contact them about the issue. This is my bank card, so this is a major issue.

I thought this was going to help protect my bank cards, but now I wish I had never got it. It’s a super confusing app first of all. Turning things on and off, I’ve had my car declined several time and have to go in and figure out how to turn on/off what buttons to get it to work. Now some how I got logged out of the app completely and it will not take my password. I’ve tried resetting my password and it doesn’t send me an email with the token I need to change the password to get back in. When I try to contact them, it just goes to a blank white screen with nothing on it. I can’t find a number or anything to contact them, so I can get back into the app and finally get rid of the app completely once I’ve deleted my card. Don’t get the app. It’s an annoyance.

Developer Response ,

Hello, Sammy D!

We hear your frustrations and sincerely apologize for the issues that came with the previous version of SecurLOCK Equip (1.0.10).

While the workaround for the ‘LOGIN_103’ and password reset errors was a simple reinstallation of the app, this should not have happened in the first place. We are determined to do better moving forward.

With that said, version 1.0.15 of SecurLOCK Equip was released on Monday, 04/22/19. This new version should completely resolve all login and password reset issues.

If you continue to run into any kind of problem, please get in touch with your financial institution so that we may look into your issue and resolve it as soon as possible.

We hope you’ll give us another chance and appreciate your time and consideration.

Thank you,

SecurLOCK Equip Support Team

Fix your forgot password feature

So the app randomly started asking me to sign in or sign-up all of a sudden. I enter my info and it says it’s invalid. I try the forgot password option several times and nothing. Checked all three of my emails including spam; and nothing. Of course it’s a four day weekend so I can’t get in contact with anyone and I’m unable to use my card -___-

Developer Response ,

Hi Camoi,

We apologize for the issues! We’ve received no other reports of issues with SecurLOCK Equip’sForgot Password functionality. This sounds like a localized issue.

Please reach out to your bank or CU so that they may contact us for assistance and resolution.

Thank you - and again, sorry for the negative experience.