Broadview FCU Mobile App 4+

I haven’t had any problems with this SEFCU App. Even though it has changed a bit. It has kept up on all my bills through all I have done and hasn’t done me wrong, so thank you SEFCU App.!! 👍🏼👍🏼This new connection over SEFCO took me by surprise but, I still like my bank even though they connected with Broadview and as long as I still can look over my money in my savings and checking I don’t care what the name my bank does as long as everything else stays the same. 👍🏼👍🏼

This app has two major issues and both of them are with the mortgage portal service. If you want to place a principal payment on your loan that is more than your regular payment amount you can’t apply it to principal even though that is an option through the regular transfer page. If you do, it’ll apply as a regular payment and anything extra will be applied as principal payment and customers have to call the bank every single time to have it reversed and applied correctly. Second is the actual mortgage portal Itself in the Phone app, when you go to add your checking account information like your routing number etc. you have to accept the terms and conditions to apply the payment but when you click on the link, it doesn’t transfer back to the Mortgage portal that you’ve accepted the terms and you can’t move forward to actually add your checking information for the payment so you have to do it on a computer which is extremely inconvenient! I don’t know how this has been an ongoing issue for so many years, I have had my mortgage with SEFCU for over 5 years and every time I call they never have an answer as to whether they are even trying to fix it, which means they obviously aren’t.

Worst bank, right up there with Bank of America. Fees are a nightmare. Doesn’t give you the option to deny charges you don’t have funds for (because how would they make their money if they couldn’t charge people for being poor/broke). Card too frequently gets denied in stores when trying to pay for things, even though you can clearly see in that app you have more than enough (picture having $500 available and being denied for $15 bucks). App frequently and conveniently can’t transfer money between banks, they take FOREVER to finally accept funds from other banks and by that time you’ve been hit with a bunch of fees. Then whatever employee you speak to will talk to you like you’re a five year old who doesn’t understand anything, even though you have documented proof of THEIR mistakes that they want you to pay for. Switch to Navy Fed and be treated like a person.