Sephora US: Makeup & Skincare 4+

Amazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top

First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products.

However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.

Sephora, people are trying to give you business. So many of us are big fans of Sephora but are beyond floured you can’t get this app issue resolved and you are not acknowledging it. There is so much consistency in the issues we are all having on this app. How hard do you expect people to try and give you their money when they can buy many of the same things through a different app with less frustration. I’ve been SUCH a loyal long time Rouge member and spent thousands of dollars over the years in Sephora. I, like many other customers, use my app regularly. My cart serves as my list so I won’t forget things when I make the next order. Giving customers first access via the app is so laughable if the app is the very reason we can’t buy it. What is going on? Other retailers figure out how to get their apps to work - why can this large lucrative company not get this resolved?

Your app is costing you more money than you think. It literally will not let me give you my business.