ServiceMax Go 4+
We keep the world running
ServiceMax, Inc.
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- Free
Screenshots
Description
We regularly update ServiceMax Go to improve app experience for field technicians and engineers.
Everything field teams need to plan, execute, and communicate about their work.
ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.
ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.
Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available
Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more
Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates
Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support
Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage
Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records
Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space
What’s New
Version 10.3.0
We regularly update ServiceMax Go to improve app experience for field technicians and engineers.
Ratings and Reviews
Absolute Trash
My employer has had a variety of case management systems over the years. We were told this is the “industry standard”. This “industry standard” has nearly brought our field teams nothing but heartache and pain. This has been a “I think I’m about to quit my job!” kind of experience.
It’s not intuitive or efficient in any way. One might even say the makers of this app took a challenge accepted approach to how cumbersome can we make this. We see change over they years and there is typical “growing pains” when starting something new. This is not that, we’re a year into it and it is still by far the worst experience ever. That is all I can say, there is no positive feedback to provide.
Lack of useful sound notification options
This is an important tool for field service personnel and notification sound should have options in the IOS for longer more noticeable sounds in the device. The app developer is aware that Apple is not allowing the third party app notification to be selected in the IOS settings but in the app. So I think the company will do an amazing improvement of the product if they add a couple longer, more noticeable sounds for the notifications. Imagine a field service rep that is on Didy and gets a dispatch during night time. Which hush, shush and chime he will not be able to hear it while asleep.
Have the courage to walk this decision back.
We’ve been using this software for 5 years now. It is the worst decision my company has made in my 24 years here. Data buried deep in the system is impossible to find. The version on the phone does not behave like the version on laptop. There is also the “web” version mess. Countless clicks here and there to close calls and report events. What used to take seconds with onemobile, now can take days to hear back from wherever the information goes to. Our service job in the field can change in minutes, its dynamic. Nothing about servicemax is dynamic. Disgraceful and a disaster.
App Privacy
The developer, ServiceMax, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ServiceMax Inc
- Size
- 144 MB
- Category
- Business
- Compatibility
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- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Arabic, Czech, Dutch, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- ©️ 2024 by PTC, Inc.
- Price
- Free