Pro tip: You can cut the line at Shake Shack! The Shack App allows you to order ahead and pick up. Use the app to get the goods ASAP, score exclusive offers and reorder your favorites with just a few taps.
- Order ahead, pay in the app and pick up
- Save your favorite items and orders for speedy reordering
- Find the closest Shake Shack
- Score special offers and be the first to know about new menu items and online exclusives
- Use the same login for both the app and online ordering (order.shakeshack.com)
Questions? Comments? We’re all ears. Shoot us a note at shakeshack.com/contact to get in touch! Follow us on Instagram (@shakeshack), Facebook (facebook.com/shakeshack) and Twitter (@shakeshack).
- Enhanced Shackability
- Bug Fixes
Ratings and Reviews
This isn’t your usual fast food application where you simply get a list of locations and a look at the menu. This app separates itself for three reasons. One is the ability to read the company’s blog which fills you in on the latest news and promotions surrounding the chain. This is great for those who are devotees of Shake Shack or even for those who are new to the chain and want to find out more. The second which is more of a gimmick but is still unique is the ability to view video from the Shake Cam at its original location in the city. The third is being tailor made for ordering on the go so those who don’t want to wait in line in store can grab their order and go. The app besides having the basics of a location finder has a more stylish food menu interface allowing you to browse items by the category with appetizing photos to go along with it. Users can also connect to all of the chain’s social accounts from the app. If you are a regular of Shake Shack this app is a must download.
More Waiting and Other Disappointments
I purposely ordered ahead in advance using this app so I could time a quick supper on my way to doing more work at night after leaving job no. one.
I arrived 8:10 early 5 mins and waited for my 8:15pm scheduled pick up at the Astor Place store. I waited past 8:15 for the txt. When the txt appeared I waited at the pick up, waited. After waiting and going unnoticed for some time I asked about online order. I was told it’s just getting ready???
I waited and more people got their orders. People who I saw when I arrived early 5 minutes ahead of my order placed in advance by 10 minutes thru the app.
I asked 2nd time. Baffled look. Ignored. Finally a guy assigned to help people order got another person behind the counter to look for it.
It was bagged somewhere. When I got the food it was warm but not hot.
Most disappointing of all when I bite into the patties they were dry... I saw as an option in the app that you can ask for “well done” but I made sure mine was not checked, did not want it, and assumed default is NOT well done unless asked.
Mines were past well done and overcooked to dry with blackened edges.
This has been the most thoroughly disappointing experience using the app to save time and a total let down of the juicy burger I had craved for.
Will not be going back to this again.
Developer Response ,
Oh no! So sorry to hear about your experience. Could you email us at email@example.com so we can chat further?
Good Food, Garbage App
I love shake shack and I love their food, but this app is complete garbage. I selected the next available time for pickup and tried to place an order. Ruh Roh! The time you selected is no longer available! And then guess what? THERE’S NO WAY TO CHANGE THE PICKUP TIME without going through the entire order process again from the beginning. What kind of BS is this? Why offer a time slot that you know won’t be available once the customer actually navigates the menus to place their order? Also, the app has my saved card in tiny font at the top, so I figured it was all set only to receive a bunch of error messages about my card number format. It turns out that saving a card doesn’t do much because the button to select the card has the smallest font on the screen. And every time I use this app, the restaurant doesn’t start preparing my food until the actual pick up time so there’s really no point to this app. Just go order in the restaurant and save yourself the hassle and frustration from this poor excuse for an app.
- Shake Shack Inc.
- 138.5 MB
- Food & Drink
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © (c) 2018 Shake Shack Enterprises, LLC. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.