Shopify Ping lets you use the power of chat to grow your Shopify business. Manage your marketing activities and build customer relationships from a single app – for free.
A BETTER BUYING EXPERIENCE
Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order.
Use Ping to:
• Save time by managing customer conversations from different services within a single app
• Send products, discounts, and new orders from your Shopify store directly inside conversations with just a few taps
• Set hours of availability and manage automated messages while you're available or away
• Support your customers effortlessly and turn conversations into sales
Ping supports managing customer conversations from all your favorite services:
Shopify Chat is a free tool built by Shopify that lets visitors chat live with you while they’re browsing your online store.
APPLE BUSINESS CHAT
Let customers contact you with the Messages app on their iPhone, iPad, or Mac. With Apple Pay, they can even complete purchases without leaving the conversation.
Chat with Facebook users who message you through Facebook Messenger.
Meet Kit, your virtual employee, who you can chat with directly in Ping to help manage and market your Shopify store. Kit can execute tasks through a simple conversation, saving you time and effort. Kit will also provide intelligent marketing recommendations that will drive more visitors to your store and help you connect with your customers.
Use Kit to help you with:
• Social media posts
• Facebook & Instagram ads
• Retargeting campaigns
• Email marketing
• Inventory sourcing
• Editing product photos
• Search engine optimization
• And more
Shopify Ping is designed exclusively for use with your Shopify store.
FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
• Set a conversation topic to better organize your customer conversations and remind yourself what’s being discussed
• A new conversation details screen lets you see conversation topic, status, and participants in one glance
• Shopify Chat now lets customers leave a phone number so you can text them back with Ping when you’re available
• Shopify Chat now creates or matches customer profiles from your store if contact information is shared
• Events related to your conversation and customer now appear in line in the conversation
We love hearing your feedback! Please let us know what you think of Shopify Ping by leaving a review.
Ratings and ReviewsSee All
No Images in Chat
I love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic.
The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images.
We hope this feature is added in the future.
Developer Response ,
Hello George Dreemer and thanks for taking the time to write a review, we appreciate it.
Currently you can receive images from customers who are messaging your store through Facebook Messenger and Apple Business Chat. We do not yet have this feature in Shopify Chat. If you have Messenger and/or Apple Business Chat enabled on your store and are still having problems with customers sending you photos, then please do reach out to our support team: email@example.com
Helpful but needs work
It’s really convenient and helpful to have a messenger chat to talk with customers, but it needs some work! First off sometimes it won’t load the messages, I will get a notification and when I Open Ping that message thread doesn’t show up, and never loads later either. Second, would be VERY helpful if it was possible to edit/select multiple message threads at once to delete/hide them, swiping right and clicking “done” is very very slow and annoying to do. Third and worst flaw, you can’t see who is messaging you, it just says “shop visitor 001”, that’s understandable if it’s a new customer that’s never been on the site and never made a purchase/input customer info, but they really need to make it automatically identify customers who have an account or have placed an order before, so many people message about their order and You can’t see who it is unless they say their email/phone#/name themselves, it would be very helpful to be able to respond to answer a customers question right away instead of having to ask questions to identify them and their orders.. other than these few flaws the messenger is great and very helpful!
Great concept, poor execution
Ping is a great concept for small business owners to be able to provide live customer service via chat, but the app itself is clunky.
When you’re having a chat with a customer, in Ping it gets broken out to different chat records (8+), so you don’t have the whole chat thread in one chat record. How was it built this poorly to function like this?
Search is completely useless. So if you’ve chatted with a customer a few weeks ago, and you want to find that chat to look at the history, it’s impossible. All searches always come up empty.
The welcome and away messages are nice, but they appear EVERY TIME a customer sends a message in a thread. So on the rare occasion that the chat is contained in a single thread, the welcome and away messages should only show once, after the first customer message.
No desktop or web app? Luckily I use a keyboard with my iPad, otherwise I would have deleted it s a long time ago. Of course it’s nice to be able to respond to customers on your phone, if you’re away from your home office, but it shouldn’t be the only way to use if.
Shopify is a phenomenal platform with excellent customer service. This app feels like it was thrown together as an afterthought.
With Family Sharing set up, up to six family members can use this app.