SimpleBills for Residents 17+

I moved into my apartment about month ago and I had no problems with simple bills at the time. I set up my account and waited for the first bill. I received an email on September 10 that my first bill was due and paid it off immediately. I was shocked that it was an $60 payment to use the app but didn't complain. Today on September 25, I received an email that my payment was declined and I had an $5.50 late payment fee. I called the customer service number and complained that I received an email that my payment was declined 15 days after I submitted my payment. The lady I talked to said there is nothing I can do because it took some time process. She said that my account wasn't able to be found. She wasn't able to take the payment off my account and wasn't any help. It took me 20 minutes to figure out how to fix my account.

I have never written an Apple Store review in my entire life until now. It is absolutely outrageous how much this "service fee" is. Upon receiving my first utility bill, the total ended up being almost $122, with $66 being the actual utility. What’s with the rest of it? The service fee is literally almost the amount of my utility. This is only for a two person apartment by the way. There was no indication of this service fee, and worst of all, my apartment complex reassured their tenants that SimpleBills would be a great option to pay utilities. Anyway, if anyplace uses this application for any payments, please turn away! It is not worth the extra charges.

I live in a 2 person 2 bedroom 2 bathroom apartment for college. I have been gone for an entire week this month for Thanksgiving, too, and had everything turned off. My lights, my fan, my extension cords, my computer, all OFF.

Every second I’m not using my PC, it’s turned off. It’s 12:31 PM and it’s still off right now. I never leave anything on. It’s way colder now than the previous months given that it’s late November. My AC is on COOL and set to AUTO. 73 degrees, hasn't run since the 8th or so.

So what’s the issue? First month was $60. Okay. Second was $90. I was a bit careless? Maybe? Probably not, but whatever.

This month?
$361.

I split my utility 50% BTW. So that’s $722 total and it claims it’s because my power usage was up 5x than the months prior.

I will be making calls to sort this, but even if they DO fix it, this is unacceptable given the history this app has. 1 star seems generous.