Smart Lights, Wi-Fi 4+

Support is terrific!!

**** UPDATED REVIEW******
Scott got on a call with me as promised and, within a few short minutes, we had everything working!! He was kind, patient, and very knowledgable about the product and the software. Outstanding resolution. I’m upgrading my rating; but not to a 5. I should not have has to go through all of this. Thanks, Scott!!

Previous review below. Leaving it because it’s important to know where I came from.

I have yet to get the app working with the switch; and, needless to say, Amazon’s Alexa.

The device no longer commects with the app. It’s nothing more than a regular dummy switch now. It works, but only if you walk up and turn it on. You spend this kind of money on technologically sophisticated devices, you expect them to be tested and working.

I have spent a good deal of time with “technical support” only to be told repeatedly to “wait until next week, we are issuing a major fix...stay tuned”. Well, the fix never comes.

I have purchased a room full of Radiant plugs and switches. I don’t have the luxury of changing them all out for another brand because of the expense involved. I just want what I’ve purchased to work!!!

Buyer beware!!!!

Developer Response ,

I apologize for the issues you are having with the products. It should never be this difficult to get the devices up and running. I'd like to jump in and find out what's going on that's keeping the device from onboarding. Please reach out to me, as I handle escalated issues with this product line. 1-877-833-3303 or smartlights@legrand.us -- Ask to be escalated to Scott. Again, I feel really bad that this isn't working for you, and it's not solved. Let me make it up to you.

Great customer support!

After installing my Legrand Smart Switch to run a ceiling fan, I had trouble getting it connected to my home network. I contacted Customer Support, which had to escalate the issue to their second level support group. I was immediately put in touch with Scott who quickly identify to problem as being an issue with my AT&T router. He explained to me that they were aware of the problem and were working on a solution. He took my contact info and told me he would get back to me once the new version of the Legrand app was out in Beta. Sure enough, I got a text message today from Scott who then called me on the phone and walked me through the entire set up. Switch works like a charm now with my Echo Dot.
Extremely pleased with the overall level of support for Legrand. I can think of an awful lot of companies that could learn from these folks the right way to treat their customers.
Thanks to Legrand, and especially to Scott!

Lousy App and product

I bought a new house a month ago with several smart devices installed (doorbell camera, smart locks, garage door, range,etc) The only devices that were problematic were these Legrand switches. The developer installer claims it possible our internet service, which was wireless,so we changed to wired fiber optic. Everything else worked fine on the new internet except the Legrand switches. Mind you, they work well manually but these are supposed to be smart switches They then changed out the switches and I eventually got them to work on my phone. However, the App is slow. It takes about 2 seconds to respond. It’s barebones, it has no cool features like my previous smart switches which cost a lot less. Two days after, it asks me to sign in. Alexa don’t seem to recognize them ( I haven’t worked much on that yet).
I would not recommend these to anyone.

PS is it just me or does anyone else hate the sound of the switch when it turns on or off? Others have a refined tick but this sounds more clunky.