Implementing an app that has customer service replying to our grievances “tried logging out and back in?”. Transportation number now has us guardians practically blocked. What are we supposed to do? My kid has now been late twice in the first two weeks due to the blind trust that this app would be able to do the bare minimum. I had the map telling me the bus was a neighborhood away while it was sitting right in front of me. Should I really need to be buying my child an AirTag ? We live in the Texas heat and this app has the audacity to present itself as deserving to have this many flaws. I’m tired of having to be forgiving on the shortcomings of this excuse of guardian resource. If they’re going to block communication with transportation, they could at least have a batter functioning app. We shouldn’t beg for it to work. We shouldn’t be adapting to it, it should evolve.

Since last school year around February we have not been able to tack the school bus on the live map. The screen stays completely white and empty and shows absolutely nothing. I used to rely on your app for accuracy and to be able to track where the school bus is but now I find myself not really opening up the app anymore and just making up my own assumptions of when the bus will get here like if I am a mother in the 1900s. Seriously though please look into why the live map is no longer available to us that is literally the only reason I would open up the app to track my children, I believe that is the whole point of this app , right?! So please let us see the live map and where our children are on it not just “so&so was picked up at 3:53 “etc.

I downloaded the app and entered my son’s information. At first, it said “student found” and showed that he was linked. But immediately after, the app acts as if there are no linked students at all. I’ve tried logging out and back in, reinstalling, and even checking my account details, but nothing changes. This makes the app unusable for me, since I can’t actually access my child’s information. Hoping the developers fix this issue soon — it seems like the link works for a second and then disappears.

Works great when it’s working. Most days it doesn’t. Student’s profile picture randomly disappears and reappears. Push notifications on the bus don’t give any information and certainly don’t push. Only think I can see is AFTER my son arrives at school when it should show he was loaded and unloaded. Doesn’t matter if the student scans his tag or the monitor manually tags him.I can see where his bus is on the live view but it doesn’t tell me how close or the time range until they make it to our bus pickup.