SolarWinds Service Desk 4+

Samanage

Designed for iPad

    • 4.5 • 159 Ratings
    • Free

Screenshots

Description

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

What’s New

Version 2.5.12

Bug fixes and performance improvements.

Ratings and Reviews

4.5 out of 5
159 Ratings

159 Ratings

ArshadIhlas ,

Excellent application for service desk

SW service desk mobile application is really useful to respond quickly for incidents. I also love the fact that they have a QR reader for the computers/ asset management. Easy to get the computer info with one quick scan even if the computer is off. In overall, it is ideal for any IT department.

CallmeDolan ,

Huge improvements over the old Samanage app with a couple drawbacks

The solar winds version of this app is leaps and bounds ahead of the old samanage version in terms of both features and performance, but one of the recent updates has caused some weird issues that I can only assume are permission based. I have full admin access as a technician on the site, but I can not even reassign or check off a task if it’s not directly assigned to me or a group I’m in. This is only an issue on the app, but honestly it’s still so much better than it was previously so it still gets 4 stars.

CaeRob ,

Great App Easy to Use

I Love this App we use for our organization for tickets Management. User interface is very easy to use and understand not a lot of training needed. The only reason why I didn’t give it a 5 star is because of the notifications. You only receive notification when a ticket is assigned to you, I’d like to receive notification when a new ticket is received.

App Privacy

The developer, Samanage, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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