Screenshots

Description

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

What’s New

Version 2.4.1

Change Management

Ratings and Reviews

4.5 out of 5
79 Ratings

79 Ratings

Maurerk ,

Huge improvement over Samanage app

Amazing work you guys are doing on this. The ONLY thing missing is iOS notifications for incidents!! Then it’ll be 5 stars.

Graycon4 ,

App issues

A few days ago everything in the app changed. Where it opened and looked like an app designed for a smart device, now it opens and operates like a website being viewed in desktop compatibility mode. When adding a note I have to select a box type my note then click the box again, but the post button doesn’t show up. I have to click somewhere else on the screen so that the button shows up again. Also the giant x right above the menu button is in a horrible spot since it is easy to hit and logout.

Developer Response ,

Thanks for your feedback. This is probably related to SSO redirection rather than the mobile app. Please contact us at support@samanage.com.

Zaqxswcdevfrbgtnhymjukilop ,

Keep the Improvements Coming

Keep the improvements coming! Would be 4 stars but Lack of time tracking entry is a big issue for our team, ability to add tasks is missing and ability to open various attachment types and export to other apps on phone is missing. Allowing toggle between agent and user app modes would be nice.

App Privacy

The developer, Samanage, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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