Spot TV Family 4+

Poor App

This App has so many issue. Our gym is charging us to watch our kids via this app. It’s glitchy, and often freezes. And God forbid you try and lock your phone while you’re in the app - it thinks you’re trying to screen shot and immediately kicks you out. In order to get it reinstated you have to email them, and then the send you a condescending reply about how if it happens again you’ll be kicked off their service - I’ve had it happen twice and apparently they “believe in second chances” even when it’s a sensitivity issue with their app.

So frustrating

This app has the worst interface of any app I have ever used. There are viewing limits, which is understandable, but when it glitches or you try to change cameras, it logs you off and calls that a log in. By the time I get through my 5 login attempts, I’ve seen nothing because the system either doesn’t show anything or kicks me off. When I have been able to view, the stream is so low quality I can’t even tell kid is mine. Screen mirroring to try to get a better image accuses you of recording and deactivates your account. Just awful.

So happy that we are in a place where we can watch our kids in person and I hope this company goes out of business because they are absolutely terrible. Ridiculous we were all subjected to this horrible app construction and service. Bye bye!!!

Developer Response ,

Hi! Thank you for your feedback! We're sorry to hear that you're experiencing some problems when attempting to view from the app. The login limit is something that is set directly by the facility and the gym is allowed to set up its own specific parameters on viewing. This ranges from the number of accounts per family to the number of logins as well as the length of sessions. This is normally used to make sure all parents have a fair chance to log in and view. This is usually based on the number of parents or students the facility has versus the amount of bandwidth available at the location. If you have any questions, please do not hesitate to reach out to us at contact@spottv.pro

Log In Limit! The Company Needs to Read This 😡

I’m trying to watch and monitor my child on my phone with Spot Tv while at gymnastics and I’m having to do other tasks on my phone, like texting a family member and when ever I’m having to exit to text it’s not recognizing that I’m not logging out each time. It locked me out of my child’s session now saying I’ve reached the “log-in limit” and she’s at the gym for 3 more hours. Why is there a log in limit when it doesn’t recognize that you’ve only momentarily left the app and didn’t completely close it? What is even the purpose of the log in limit? Why is there a log in limit when my child is there for 4 hours a day every single day? I can’t constantly watch it for 4 hours, I have to do other things and check back in.

Developer Response ,

Hi! Thank you for your feedback! The login limit is something that is set directly by the facility and the gym is allowed to set up its own specific parameters on viewing. This ranges from the number of accounts per family to the number of logins as well as the length of sessions. This is normally used to make sure all parents have a fair chance to log in and view. This is usually based on the number of parents or students the facility has versus the amount of bandwidth available at the location. If you have any questions, please do not hesitate to reach out to us at contact@spottv.pro