Spring Health Mobile 12+

Easy to operate therapy

This program is excellent for those of us who need a little help getting over the hump to schedule therapy sessions. I am excited to continue to use the services. My first session went very smoothly, and I was impressed with the quality of the therapist.

Misleading Billing

I literally never leave reviews but I can’t help but warn others about this god awful experience I have had with this company. I want to preface this with, it has nothing to do with the app or the therapy session itself. Both were great and that’s why I am even more frustrated. My issue is my employer offered three free sessions as a benefit and I decided to take advantage of it. After my third session I got in touch with the billing team because I wanted to see how much the sessions would cost me moving forward to see if it was something I could afford to continue with. I was told it would be a $20 copay and I had them confirm this multiple times. A few months go by and I get a bill in the mail for about $2000, they then tried charging me full price per session! When I got in touch with the billing team they stated that it was a mistake on their end and they misspoke about how my insurances would help cover the sessions. They told me they’d adjust all the sessions down to the $20 they originally told me and that’s all I’d have to pay. Fast forward 6 months later and they’re still trying to get me to pay full price and submit a super bill when they know insurance isn’t going to cover the cost. It’s been back and forth circles with them and it’s beyond frustrating because no one ever actually helps. For a company that is meant to help with your mental health they sure are doing a great job at increasing my stress let me tell you. 10/10 don’t recommend.

Developer Response ,

Thank you for taking the time to share your experience with us. Our team is committed to ensuring a positive and seamless experience for all our users and we genuinely apologize for the frustration you've encountered with the billing process.


We were able to identify your case and will be honoring the original $20 copay quote provided by our billing team. We made the adjustments on our end and have reached out back out to you over email. If you have any other questions we'd be happy to assist over the active email thread we have with you.


Thank you again for your feedback, we appreciate your understanding as we work to continuously improve our services

This app and website is garbage

I am forced to take a test every time I open the app. I am forced to go through a list of therapists every time I want to schedule an appointment. Can I find my current therapist in the app? No. That would be convenient. Can I search for my therapist? No. That would be convenient. Can I get help from customer service to schedule with my existing therapist? No. That would be convenient. So what am I supposed to do? Meet with a random therapist everytime apparently. The best therapy services swap out your provider everytime. That’s a 5 star service if I’ve ever seen one. 🙄

Developer Response ,

Thank you for your feedback! We appreciate your perspective on how we can improve our offering.

The therapist that you most recently booked a session with will always be in the Active care section of the homepage. From there you can continuously book sessions with that same therapist. If at any time you do not see your preferred therapist, a care navigator can help you find that therapist and book a session on your behalf.

If you prefer to not complete a check in to monitor your progress, you can turn that off in the Accounts tab under notifications by turning off the frequency