Square Go +12

Love this application for my clients. I’m a licensed esthetician, and the layout is dope. My clients can see all their past visits and rebook easily with no problems. I seen a review with 1 star, stating square is collecting customer info, but ever app is, and about clients being exposed to other artist?! If your not confident in your work and service, I understand why this app would be scary, but it’s not. Clients are mostly loyal and if you’re providing amazing service your reviews will speak for themselves, thank you square, I’ve been using you for over 5 years and exposing other businesses to your services is my fav!!! Keep up the amazing work and upgrades!! We are loving them over here!!

I’m an esthetician and use Square for my salon business. All the positive points others have stated in their reviews are accurate, and I love the app for that.

Where the app needs improvement is in the area of confirmations and reminders. I’m signed up for the (paid) square membership that allows you to send appointment reminders and confirmations (in addition to what’s included with the basic/free membership). I’ve found that any guest of mine with the app downloaded, no longer receives their reminders. This app has now lost me several hundred dollars worth of services due to no shows. It doesn’t feel right to apply a cancellation/no show charge to a guest that didn’t receive a reminder (even if it’s their responsibility to keep track of their schedule).

I tell them to download SquareGo to make booking easier, which it does, but then they don’t get the reminders they depend on, and then I lose out of the money for that service when they don’t show up.

I’ve contacted square customer service about this and all I ever hear is ‘thank you for the feedback, we will pass the information along to our app development team’. I never receive solid information on when a fix is coming or how to avoid the issue.

Love the app, but I’m actively telling customers to delete it.

Most barbers don’t have a website to book and they’re occasionally occupied at the moment when you call and the ones that do have a website it’s difficult to navigate or the website may be down. But with this!, it seems that I get a quicker response for my hair cut appointment and it sends a confirmation that my barber accepted it and if I need to reschedule there’s an option for that too! Very quick, easy and time saving!