Squarespace: Run your business 4+

🐾A Year in Review for Just a Girl and a Corgi🐾

Over the past year, SquareSpace has continued to be the loyal sidekick for "Just a Girl and a Corgi." The user-friendly interface and swoon-worthy templates have made it a breeze to create and maintain a website that's as charming as Gatsby himself. The drag-and-drop editor? An absolute lifesaver for those moments when inspiration strikes at 2 AM.

One of the superstar features has been the built-in email marketing tools, which have worked their magic in growing our pack of followers and keeping them engaged with pawesome updates and newsletters. The e-commerce capabilities? Let's just say, selling merchandise and offering exclusive content has never been so tail-waggingly easy.

Of course, no hero is without its quirks. The lack of telephone support has left us feeling a bit like a lost puppy at times, especially when grappling with more complex issues. And the inability to switch templates without starting from scratch? It's like wanting to change outfits but having to rebuild your wardrobe each time.

All in all, SquareSpace has been a faithful companion for "Just a Girl and a Corgi," providing the flexibility and features needed to grow our online presence. We're wagging our tails in anticipation to see how SquareSpace continues to evolve and improve in the coming year.

🐶✨📸

Confusing design

Squarespace used to be pinnacle of cool and classy UI design, but the latest iteration of the app is a confusing departure. Headings are *tiny* and gray making them visually subdued and super easy to overlook when they should be standing out. Iconography is super generic and has no personality. Square-corner buttons are easy to mistake for plain text boxes (especially being so large compared to other text and UI) or don't look like buttons at all (why is some button text black and some blue?), graphs are hollow and not very useful (show me more useful, actionable data—more trends over time). Revenue section takes hours to update sometimes (how hard is it to sum all orders??). Commerce section is needlessly airy and open, especially the orders list. What I need is to get to information quickly, so a dense layout would be preferred. Currently I can only see only *5* orders at a time on an iPhone 14. (Though mini product images for each order are a nice addition, so keep those!)

I realize this is a tough task. This app does a lot all in one, and a black and white brand identity makes things especially challenging when it comes to UI/UX. Clearly some emphasis has been given to the site editing experience, which I definitely appreciate... but maybe less time spent on redesigns and more time iterating/improving what you already have, plus adding more useful features would be really nice!

Developer Response ,

Hey there, sorry to hear you are having trouble with the app. Please reach out to our Customer Support team at appreviews@squarespace.com. We would be happy to help as best we can. Please let us know how this goes in an updated review.

It is still not valid that you could do everything with the app like on the browser

This app is good but it becomes a frustrating experience when it could not do what is available via a web browser. Your iPad alone will not do, your Mac is required to properly edit or manage your site. After setting my website on a Mac, I still could not use the app to conveniently manage images, captions, properly manage posts and edit posts. I have to have my Mac. Also WHY does a carriage return creates a double carriage return? Is this something that is different for each temple? But I doubt that because I have tried other templates and they did the same thing. Please, it has been some years now, and we would REALLY, REALLY, REALLY appreciate it if you would make your app on par with the features via a web browser. This will make your claim valid when you say we can do everything on the app.

Reply to Squarespace: thank you, but Squarespace is assuming that everyone knows an Enter key is synonymous with a Return key; and since Squarespace is promoting its mobile app to manage Squarespace websites, this assumption is problematic because a keyboard on a touchscreen behaves differently than a hardware keyboard — the shift-return (shift-enter) does not generate a “soft return”. What is obvious to Squarespace is not necessarily obvious to its users.

Developer Response ,

We appreciate your feedback. As far as returns, when you start a new line of text by pressing "enter" on your keyboard, this renders a "hard return," which is a double-spaced line break. If you'd prefer a single-spaced line break, you can use a "soft return" by pressing the Shift + Enter keys together. This will start a new line immediately under the previous one.