STARNow

Name: STARNow
Rating: 4.4 (56 reviews)
Author: Spare Labs Inc.

Same day, Low-Cost, Ride Share

Only for iPhone

Free

56 Ratings
Ages

4+
Years
Category

Travel
Developer

Spare Labs Inc.
Language

EN
+ 15 More
Size

60.1
MB

iPhone

STAR Transit is a public transportation agency that has been providing service for over 40 years. STARNow is the newest transit option added to our portfolio. This same day service is a safe, reliable, and low cost. How It Works - Schedule your pick up and drop off - Software dispatches the vehicle closest to you - Pay for your trip in the app or on the vehicle - Ride - Review Service Details: Pick up and drop off points must be inside the Mesquite, Terrell, Kaufman and Balch Springs travel zones. For service hours and fares, visit www.STARtransit.org for more information. Service Holidays: - New Year’s Day - President’s Day - Martin Luther King Jr. Day - Good Friday - Memorial Day - Independence Day - Labor Day - Thanksgiving Day - The day after Thanksgiving - Christmas Eve - Christmas Day Follow us on social media: Instagram - @STARtransit_official Facebook - @STARtransit

Ratings & Reviews

4.4

out of 5

56 Ratings

The app change is ok
Jun 25

Cocoa's momma
Seems like it was updated its just going to take alittle time to get use to the new. Only complaint is that I had to scramble to get a ride when A ride through the app couldn’t be found at the last minute when I scheduled early.

Developer Response
Thank you for your feedback! We appreciate you taking the time to share your thoughts. If you have suggestions or need help using a specific feature, feel free to reach out to us at support@spare.com — we’re always here to help and constantly working to improve.
The app change is ok
Jun 25

Cocoa's momma

Seems like it was updated its just going to take alittle time to get use to the new. Only complaint is that I had to scramble to get a ride when A ride through the app couldn’t be found at the last minute when I scheduled early.
Developer Response Jun 27
Thank you for your feedback! We appreciate you taking the time to share your thoughts. If you have suggestions or need help using a specific feature, feel free to reach out to us at support@spare.com — we’re always here to help and constantly working to improve.
Awful Experience
02/14/2024

BeautytheIcon
I’ve tried for so long not to write a review on the mistreatment that I have faced because once I’ve developed relationships with people, I try to give grace, but I have none left, they are rude, especially, Nicole, & treat people any kind of way because they know people need a ride. I have scheduled rides and have only been able to spend 5 to 10mins at a place, or no time at all, resulting in the driver having to call in to see what to do with the situation. I have tried to work with them at 6am when same day rides are available resulting in no rides, then, I did the 3am, that they told me to do, and how they told me to schedule and I am still faced with trouble after trouble, in the result of me expressing my frustration trying to get a result that will work, I get blamed for how they book a trip meaning I will book a pick up and return and then, they blamed me for them having my pick up and drop off at the same time as if I had any control over it. I watch them, constantly, picking up other people from their destination, take them to their destination and have no time for me on a repetitive basis. It breaks my heart & I can’t take it anymore

Developer Response
Hello!We apologize for the unpleasant experience you have been facing so far with the service, we strive to provide a great experience for our users and we are always aiming to improve. We would like to get in touch in order to investigate your situation in further detail and try to arrive at a solution that would benefit both parties, if you are open for a conversation please feel free to reach out to us at support@sparelabs.com. hope you have a great day!
Awful Experience
02/14/2024

BeautytheIcon

I’ve tried for so long not to write a review on the mistreatment that I have faced because once I’ve developed relationships with people, I try to give grace, but I have none left, they are rude, especially, Nicole, & treat people any kind of way because they know people need a ride. I have scheduled rides and have only been able to spend 5 to 10mins at a place, or no time at all, resulting in the driver having to call in to see what to do with the situation. I have tried to work with them at 6am when same day rides are available resulting in no rides, then, I did the 3am, that they told me to do, and how they told me to schedule and I am still faced with trouble after trouble, in the result of me expressing my frustration trying to get a result that will work, I get blamed for how they book a trip meaning I will book a pick up and return and then, they blamed me for them having my pick up and drop off at the same time as if I had any control over it. I watch them, constantly, picking up other people from their destination, take them to their destination and have no time for me on a repetitive basis. It breaks my heart & I can’t take it anymore
Developer Response 02/16/2024
Hello!We apologize for the unpleasant experience you have been facing so far with the service, we strive to provide a great experience for our users and we are always aiming to improve. We would like to get in touch in order to investigate your situation in further detail and try to arrive at a solution that would benefit both parties, if you are open for a conversation please feel free to reach out to us at support@sparelabs.com. hope you have a great day!
Why Bother?
06/05/2024

HokeyRPokey
I have only been able to schedule same day rides a handful of times. I was told to try to sched at midnight but I constantly get “We’re really busy right now,” or “No rides found between these points.” What’s the point in offering same day services if you can’t actually get it or it’s like a lottery on if you win a spot or not? Why do you also advertise that you go to certain areas and then never allow rides within those boundaries? I think it should just extended to DART and put on their routes because StarNow is a joke.
Why Bother?
06/05/2024

HokeyRPokey

I have only been able to schedule same day rides a handful of times. I was told to try to sched at midnight but I constantly get “We’re really busy right now,” or “No rides found between these points.” What’s the point in offering same day services if you can’t actually get it or it’s like a lottery on if you win a spot or not? Why do you also advertise that you go to certain areas and then never allow rides within those boundaries? I think it should just extended to DART and put on their routes because StarNow is a joke.
Doesn't cover service areas listed
Oct 23

gkmess
The website says Rockwall County is covered by Star Transit, but the app doesn't allow for trip planning in Rockwall County.Like most transit agencies, they are not good with technology, it seems.

Developer Response
Thank you for sharing your feedback. We’re sorry to hear you’re having trouble planning trips in Rockwall County. To help us look into this further, please reach out to our support team at support@spare.com with a few details about the issue, and we’ll be happy to assist you directly.
Doesn't cover service areas listed
Oct 23

gkmess

The website says Rockwall County is covered by Star Transit, but the app doesn't allow for trip planning in Rockwall County.Like most transit agencies, they are not good with technology, it seems.
Developer Response Oct 25
Thank you for sharing your feedback. We’re sorry to hear you’re having trouble planning trips in Rockwall County. To help us look into this further, please reach out to our support team at support@spare.com with a few details about the issue, and we’ll be happy to assist you directly.

This release brings various new features, improvements and bug fixes

Version 4.2.67

Oct 3

Data Linked to You

The following data may be collected and linked to your identity:
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- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
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The following data may be collected but it is not linked to your identity:
- Usage Data
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