Stripe Dashboard +4

FEEDBACK ON NEW UPDATE

I LOVE using Stripe and they’ve been a continue blessing for our business. However, the new app update replaced the payout screen with “estimated future payout” rather than providing the actual estimation on those future payouts. This is a bit undesirable as the one thing I enjoyed the app OVER the dashboard was the fact that you could see the estimated future payout “date” on your overall balance rather than the only in flight payouts. It was just more enjoyable when you could see the payout estimate for FUTURE (over a day or two) payouts... If they’d change back to the old format with a color change like they did, I’d be happy. Thanks Stripe! Hope this feedback makes a difference. Love your services overall though. No complaints, just a cosmetic change I miss now that it’s gone... TL:DR - Maybe I can’t see it or am ignorant, but I can’t find the estimated payout date on future payouts over a day or that isn’t in flight already...

MOST INCOMPETENT FINANCIAL INSTITUTION

STAY AWAY FROM this platform at all costs. There was an issue with matching names between my stripe business account information and my business bank account. I continued to submit supporting documentation multiple time (over 5 times) and instead of calling me to let me know what was it that they were specifically looking for, they kept and continue to decline the document without further explanation. I have contacted their costumer support personnel, which were very polite and had all intentions to help, they were unable to help resolve the issue due to lack of proper training and being inadequately equipped or supported by management. I honestly believe this company is scam and does not actually have licensed accountants to help resolve taxation issues. Why? Well the answer I was given by the rep didn't make sense and didn't sound legitimate. I was told that the name of the business name on the SS4 form given by the IRS didn't match the one on the bank account - which it did - just the bank account didn't have my own name on it because it's a business account and do business as XYZ but it clearly stated I'm the bank account owner.
Here we are there weeks later and they're still holding my payout s hostage even after providing proper documents and contacting them multiple times. I'm still waiting on management phone call.

Resposta do desenvolvedor ,

Hi there—we're terribly sorry your experience has been less than positive here. Can you please email us at heretohelp@stripe.com with the subject line, iOS review and we can investigate this further for you?

STRIPE, YOU ARE THE WORST APP. You are making me lose my business.

If you don't want your small business to go bankrupt, don't use this app. I am a Latin woman with a small business that I started 1 year ago with a lot of effort, and sacrifice and thanks to this app I am loosing my business and 3 weeks late with no payment. 3 weeks and half ago I opened my account with Stripe, because I thought it was safe for me and my clients. And it's already been 3 weeks that I haven't been able to pay my business or personal expenses because they are apparently verifying my business when I've sent them all kinds of documentation, screenshots of chats with clients, even a small commercial I did for my business and still they tell me that they cannot verify my business. This is arbitrary and I feel discriminated for being a Latina, a small business and even for being a woman who runs a business. No one from Stripe helps me and I have emailed all Stripe emails and they just tell me that their team is working to verify my business, like if I am illegal or a drug dealer. Wow!!! I am shocked to see how bad is this company. I believe they just say that to use your money to get paid interests and they just take advantage that you have a small business. Please Stripe, do not withhold my money, it’s the money for a service I have provided and I really need it.

Resposta do desenvolvedor ,

We're very sorry to hear about all of the continued trouble—that's not the experience we strive to provide. Could you please send an email to heretohelp@stripe.com? We'd like to take a look at your account as soon as possible and see how we can help. Thank you.