Sub-Zero Group Owner’s App 4+

Smart Kitchen Appliances

Sub-Zero and Wolf

    • 1.3 • 185 Ratings
    • Free

Screenshots

Description

Enhance your Sub-Zero, Wolf and Cove experience. The Sub-Zero Group Owner's App enables users to connect to select Sub-Zero refrigerators, Wolf wall ovens and Cove dishwasher. Select cooking modes, monitor meals remotely, set and monitor dishwasher cycles, receive timely notifications and more.

With Sub-Zero, Wolf, and Cove WiFi-enabled appliances, you have convenience, peace of mind, and knowledge in your palm. This ultimately ensures your appliances always perform at their very best.


• Preheat your oven
• Set kitchen timers
• Select cooking modes
• Monitor probe temperatures
• Start wash cycles remotely
• Choose wash cycles and options
• Order detergent pods and rinse-aid through Amazon Dash Replenishment
• Select refrigeration and ice making modes
• Receive timely notifications to your mobile device
• Connect voice assistants



Get step-by-step instructions on how to connect, view a complete list of WiFi-enabled appliances, and download a quick start guide at subzero-wolf.com/connect. Have a question? Call Customer Care at 1-800-222-7820.

What’s New

Version 3.9.4

Thank you for choosing Sub-Zero, Wolf, and Cove.

This update includes:

• Bug fixes

Have a question? Email appfeedback@subzero.com or call Customer Care at 1-800-222-7820.

Ratings and Reviews

1.3 out of 5
185 Ratings

185 Ratings

tumnybell ,

And I thought you cared

I own a SubZero side by side and echo others’ sentiments about the app being, well, let’s just say abysmal. First, I got an unknown error when trying to register the fridge, so it’s not registered yet. Next, instructions for setting the time zone, which didn’t work, include something along the lines of, “if it gets stuck, exit and restart the app,” indicating that they’re aware of the defect but have not prioritized fixing the bug. I restarted the app and presto! My time zone now works. So be it, we can’t fix all the bugs, but in the world of UX this matters - I’m not even in the app and it hardly works yet. Then there’s the issue of which filter I should purchase. My app is telling me that both the air and water filter need immediate replacement so when I click on “order filter,” none of my information is carried over to the store (which is in a browser and not the app itself). I have to type in my serial number or model number, depending on whether it’s water or air filters I’m looking for, even though the app contains all this information. It doesn’t help that water filters are out of stock… for a premium appliance at this price point, I am shocked at the lack of basic functionality in this app.

Developer Response ,

We are sorry for the frustration. Thank you for your review and feedback to help improve the user experience. Sincerely, Sub-Zero Group Digital Product Experience Team.

MC Winchester ,

One star for a nice idea

For the amount SubZero and Wolf appliances cost, it would be nice if they invested in some QA of what is a pretty basic app - this thing crashes on a regular basis. It’s also *really* annoying to have to hit “Skip” every time I start up the app to get past intro screens I’ve seen a hundred times - if there was a “don’t show this again” checkbox I’d check it enthusiastically.

In the most recent version, I launch the app only for it to tell me it’s “connecting” to my oven and fridge, before eventually timing out and blaming it on WiFi problems (even though I can see both appliances happily connected to my Eero system, and I still get notifications from the oven). If I go to the fridge in the app, tell it to remove the fridge, wait for it to fail to do that, force quit the app, and then relaunch, somehow everything works. I have to do this daily at the moment.

Does anyone test this, even once for the most basic use case? If so, please find another line of work.

Developer Response ,

Thank you for your app suggestion with regard to the landing page. We are sorry you are experiencing an issue with the SZG Owner's App after the update. Our developers are investigating the issue and working on a solution. Thank you for your business. We appreciate your patience while we work on a resolution. Our Sub-Zero Customer Care Team is available at (800) 222-7820, Monday-Friday, 8:00 a.m. - 6:00 p.m. CST. Thank You, Digital Product Experience Team.

Grhfvjfbh ,

Works when instructions followed…

As the app instructions indicate - keep the range opened and off during the set up process. Initially, I didn’t do this, and had issues. Then I did, and the setup completed successfully. Simple.

Once set up, the app conveniently allows you to monitor the status of the range, set timers, and even remotely control the range (though it only lets you do this if you manually select the “connect” setting first… a little annoying, but I suppose this is a safety feature). Is this app the greatest thing since sliced bread? Not really, but then again, what else would one want it to do? Perhaps integration with Apple HomeKit/similar IOT home setups to allow better remote use. At the same time, should you really ever be so far from your range that remote use is all that helpful/necessary?

Rhetorical questions aside, this app deserves more than 1.3 stars. Thanks, Wolf!

Developer Response ,

Thank you for your review and suggestions to help improve the user experience. Sincerely, Sub-Zero Group Digital Product Experience Team.

App Privacy

The developer, Sub-Zero and Wolf, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

More By This Developer

You Might Also Like

Lifestyle
Lifestyle
Lifestyle
Lifestyle
Lifestyle
Lifestyle