Sub-Zero Group Owner’s App 4+

Smart Kitchen Appliances

Sub-Zero and Wolf

    • 4.5 • 419 Ratings
    • Free

Screenshots

Description

Experience complete control of your appliances from anywhere. Remotely preheat your oven on the way home from work, update ice settings for a party, or start your dishwasher so it’s finished at the perfect time. At home, you can control your appliances with voice commands through Amazon Alexa or Google Home. Wherever you are, you’ll have the confidence of knowing when someone has left the refrigerator door open, the oven has preheated to the right temperature, or the dishwasher cycle is done. You’ll never run out of dishwasher pods, rinse aid, or refrigerator filters and cartridges again when you set up auto replenishment—the app tracks consumption and reorders for you. Use and care videos for each enabled appliance help you get the most out of your investment, and the app monitors ongoing performance for improved diagnostics in the event you need service.

Sub-Zero Refrigeration
• Receive notification for a door left ajar
• Change temperature set points
• Change refrigeration mode (Normal, High Use, Short or Long Vacation, Sabbath)
• Change icemaker mode (Night Ice, On, Off, Max Ice) 
• Toggle air purifier on/off 
• Monitor the remaining life of air purification cartridges and water filters; the app will auto-replenish at the right time
• Change accent light level 
• Enable/disable night mode and change humidity control on select models

Wolf Cooking
• Monitor cooking appliances—receive preheat, temperature probe, and cook time notifications 
• Remotely preheat, select modes, and adjust oven temperature 
• Set and view timers  
• Learn which cooking mode or method is ideal for the type of food you are preparing 
• Turn oven light on/off 
• Set/view temperature probe 
• Receive push notifications that the oven is preheated or a timer is expiring 

Cove Dishwashing
• Remotely monitor and adjust cleaning cycles 
• Enhance safety with the child lock control
• Track detergent pods and rinse aid levels; the app will auto-replenish 
• Receive push notifications that a cycle is complete or the dishwasher door is open
• Start dishwasher remotely 
• View dishwasher status 
• Set wash cycle settings & options 
• Set and view child lock and Sabbath modes 

What’s New

Version 3.18.7


Thank you for choosing Sub-Zero, Wolf, and Cove.

This update includes:

• Bug fixes

Have a question? Email appfeedback@subzero.com or call Customer Care at 1-800-222-7820.

Ratings and Reviews

4.5 out of 5
419 Ratings

419 Ratings

MzGlamourAddict ,

Tad Bit Wonky

I’ve recently changed my phone number since installing the app. It doesn’t allow me to change my login information for the two factor identification. It has my old phone number with no option for updating it. Called customer service but the only suggestion was to create a new account.. I expected a better resolve, especially since I no longer have the same phone number.

Developer Response ,

MzGlamourAddict - We apologize for the inconvenience and that we were unable to assist when you called. Our Customer Care Team will need to reset your MFA: https://www.subzero-wolf.com/assistance/answers/brandless/sub-zero-group-owner-s-app-multi-factor-authentication. Please call us at 800.222.7820 (M-F 7a-7p Central) and reference case number CAS-086452C9. Thank you, Digital Product Experience Team.

Megrowland24 ,

Actual temperature notification would be helpful

We recently had a compressor failure in our 2 year old refrigerator. The temperature was 60° inside the refrigerator when we returned from an extended time away from our home. If we had been notified of an increase in temperature via the app, then we would have had an indication of a problem and we would have arranged for someone to come to look at it and remove refrigerator contents until it could be repaired. The only thing we can see in the app is the set point which doesn’t really help when you can’t see the actual temperature in the unit. This app could utilize the built in WiFi just like EcoBee and Nest thermostats do on their apps. Subzero’s WiFi app is letting its customers down.

Developer Response ,

Megrowland24 - We are sorry to hear of the product issue you experienced with your refrigerator and appreciate your feedback, as we are always looking to improve the user experience. To ensure the proper notifications are turned on, please review the following: https://www.subzero-wolf.com/assistance/answers/sub-zero/common/sub-zero-group-owners-app-refrigeration-notifications. Our Customer Care Team is available at (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. Central. Thank You, Digital Product Experience Team.

Mccaw1 ,

Frustrating to use

The newest version of the app is more stable, which is good. I have a fridge, feeezer column, 2 wine fridges, and the dishwasher. I receive alerts ok, but the real frustration is controlling the accent lights in the wine fridges which, to me, is more useful than receiving an alert to change a filter. Turning the lights on works maybe 10% of the time, and when they do come, the app never turns them off! Also, when the lights do turn on, there is a very noticeable delay, like the command is being processed by some archaic piece of equipment. I only imagine that it gets bricked which is why the off command doesn't work. Nice appliances, awful app.

Developer Response ,

Mccaw1 - Thank you for your candid feedback. We apologize for the inconvenience and continue to work to improve the user experience. Accent lights do not work when using the Sub-Zero Group Owner's App for a connected Designer Wine Storage (IW) product. If you have questions or concerns, please contact our Customer Care Team at 800.222.7820. Sincerely, Digital Product Experience Team

App Privacy

The developer, Sub-Zero and Wolf, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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