Support by Sony: Find support 4+

Would have given 5 stars if one could also register their products for warranty and include the serial # etc... I still had to go to the Sony USA site to register my new headphones... but it only took three minutes to input all of my Sony products and can easily access the instructions and receive notifications about each model in general!

This app, on the surface, seems to be a very useful app. I have found answers to many (not all) questions. It also allows the user to communicate with Sony Tech support. However, one of the methods the app offers to do so does not work. That method is to fill out a short form and submit it. After which, Tech Support will call you back. But, that form is flawed. When I submit the form I get an error message stating my email address needs to be “entered in the correct format”. Well, there is only one format that I’m aware of and I’m using the same email address I have used for the past 15 years. So, the app needs work.

This basically kicks out what you’d find online if you search your Sony product’s serial number.

The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it.

BINGO!!
BAM!!
DONE!!
It works like a charm now, which it should.

Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive.

High-End Sony Products Can Cost Quite A Bit.