- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

What’s New

Version 2.0.1

The "Support by Sony" app revamped with more sophisticated design!

You can find your product more easily with smarter search functionality.

The "Support by Sony" app is now available in the following countries/regions.
- Hong Kong
- Macau

Ratings and Reviews

4.0 out of 5
43 Ratings

43 Ratings

America's App Advisor ,

Depends on how much Sony you own ...

This basically kicks out what you’d find online if you search your Sony product’s serial number.

The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it.

It works like a charm now, which it should.

Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive.

High-End Sony Products Can Cost Quite A Bit.

Tazicon ,

Sure wish I could chat with a humam

Instead of going through page after page after page to not find anything near what I asked about. App is worthless for anything but the obvious.

Kanthala Raghu ,

Live chat doesn’t work

I thought I’d be able to live chat thru this app for the Sony products that I own. Instead when I tried to click on live chat, nothing happens. 🤢


Sony Marketing Inc.
12.4 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
Rated 4+
© 2019 Sony Marketing Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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