Swedish Health Connect 4+

App Not Working

I downloaded this app with great expectations. After set when I opened the
app it would shut down about 5 seconds later. I could not get it to stay open. I have off loaded the app several times, reloaded
It but it will not stay open. I could not find a contact link to discuss this problem with the app developer but found none. If I can find information how to make the app work I will write a more favourable evaluation (as long as the app works properly.

Yesterday I gave this app 1 star. Today I give it 5 stars because all of the problems above were resolved. Now the app stays open, connect seamlessly with MyChart and works perfectly. Thank you for responding so quickly to my concerns.

Convenient, easy to navigate

Also nice to be able to communicate with health professionals via email. Beware, if you ask too detailed a question, you/your insurance could be charged. This makes sense of course, you are taking up their time, but we don’t always think about that when sending an email. Still, it’s nice to have the ability for quick correspondence and this app allows for it.

Lacks many essential features

Supremely disappointed with this app, which if optimized for the user experience, offers so much potential. This morning there is a message showing for me, but when I click the icon it says this feature is not available.
Then I tried to schedule a mammogram, for which I am overdue. This feature was only available at a few limited places outside of my city (Seattle). Really? Why is this common screening visit impossible to self-schedule?
Next I tried to schedule with the dermatologist I've seen before. Nope. The only option for scheduling is with my primary care doc (the person who has referred me to the dermatologist).
In short, the app is extremely limited. And Swedish phone scheduling is only open M-F 8am to 5pm, with zero options for after hours or Saturday scheduling.
People like me want to make our own appointments, and it shouldn't be this hard. Hopefully this will give the developers some ideas for how to improve the app.

Developer Response ,

Hi Kanspi,
Thanks for taking the time to write this review. We appreciate the feedback! We are actively working to roll out online scheduling for more types of care. That said, you should have been able to schedule with your dermatologist. Please contact us at dig.developmentgen@swedish.org so we can investigate further.
Thanks,
Will