Teen Counseling 12+

The app seems good, but I wish it was more accessible (the 5 starts is a lie, just to get me up)

So I’m going to be straight forward, i am a 14 year old girl with family issues and mental illness (autism and ADHD), I also go to an online school so I don’t talk to people much, part of my family thinks it’s unnecessary for me to get therapy even tho I’ve been through so much, and won’t put me in any programs, so I wanted to download this in secret and try to get myself help while I still can, untill I found out parents have to sign a form and pay for the therapy, I get every worker should be paid for what they do but there should be some kind of option for kids like me who are struggling and just need someone to talk too, I don’t even need advice I just need someone to listen, but every app I’ve tried is never good.

Cannot understand the positive reviews *EDIT*

I simply cannot comprehend the positive reviews for this app. I paid $400 every four weeks for more than two months for one single half hour appointment. The counselor was either on vacation, had extremely limited hours or would arbitrarily cancel appointments, which are only a half an hour. I contacted TeenCounseling three times to discuss my frustrations and no one even bothered to respond. I would not have resorted to online therapy if not for the pandemic but this app has guaranteed that I’ll never try it again. Please save your money and find a service that demonstrates care and concern for their clients. What a tremendous waste.
* DO NOT be fooled by Teen Counseling’s responses to poor reviews. They will completely ignore any inquiries, pleas or other correspondence. I contacted them four times in two months and never received a single reply. They sure were quick to respond to my negative review though. As if by leaving the same exact email address that I’ve used four times before would Garner any kind of response. I did try again and as you could likely predict they didn’t respond. Again. I had high hopes for this service as my son heads to college across the country but they’re clearly only concerned with your subscription fees - definitely not concerned with your children’s well being.

Developer Response ,

Hello there,

Thank you for sharing your feedback. I am greatly sorry to hear of your experience. To discuss this, please contact us at contact@teencounseling.com.

Have a good day!

SO THANKFUL FOR THIS APP

I’ve never written a review before but it frustrates me that there are so many bad reviews on this! I have been using this since October of 2018 - about 7 months ago. At that time, there was a LOT of bad controversy about better help after Shane dawson was sponsored by them. This made me skeptical, but I felt inclined to at least try it for myself anyways after watching a video with a in depth good review on it.

I was in the worst mindset I had ever been when I began consoling. The lady I got paired with was a perfect match right away. She’s quite responsive and I feel there’s a mutual trust. Before this I was terrified to do therapy young because my sister had a terrible experience at a nearby center. I couldn’t be more happy to do therapy online. I genuinely look forward to my sessions. She helped get me out of a really bad place.