TENVISTY 4+

I initially loved this inexpensive and simple to use device and app. However, I frequently encountered times when the app would stop sending notifications when set for motion alarms. I used to be able to reboot it and it would start working again, but I’ve tried everything this time, even deleting the camera and starting from scratch again, and no luck with notifications. The app always says “setting failed” when I try to toggle to allow notifications, and I never turned it off myself so I have no idea how it got turned off to begin with. If they can fix the app glitches, it’d be a 5 star review.

Customer support isn’t working. I’m unable to contact anyone bc the entire website and app is down. It’s making me nervous the company got hacked or something. My camera seems to be connected and the light is on but I noticed 3 days ago, a notification popped up on the Tenvisty App saying, “System unavailable. Contact customer support.” Even after multiple resets, the app no longer works. I had family members check their TENVIS cameras just to make sure it wasn’t something on my end. They’re having the same problem!! None of the buttons on the app are working so it’s impossible to contact customer service through the app. So I googled the website and every single TENVIS webpage is down. Every link you click pops up a “System unavailable “ on the top left screen . I’m nervous that something big happened, like security breach or the company went bankrupt overnight because for the entire website and app to go down for DAYS now, with zero communication from the company is causing alarm, and there’s absolutely no one to contact about this concern because they only offer online chat customer service which is “unavailable.”

Even the reset password setting isn’t working which is another concern. I tried reaching out to two twitter accounts I found but both profiles don’t seem like they’ve been active since late 2021.

It’s astonishing to me that this device and app has so many horrible reviews. I recently purchased the camera on a whim because I was going to be out of town for a few weeks, and there’s a lot of turnover at my complex So just needed assurance and peace of mind that my place would be safe and free of intrusion. I had no idea remote surveillance could be this easy and sooo affordable! This gem was perfectly easy for this tech dunce to set up despite all the other complaints, and the app never failed to connect to the camera while I was away. My only quibble is that the alerts are too darned sensitive, and go off constantly, particularly when there’s no apparent movement. There are 4 settings, and even when I notched it down one it was still hyper-sensitive. Now back at home I’m hoping I can simply turn off notifications completely, or unplug the camera until I’m away again. Wish there was simply an on/off button on the camera, that would be perfection. So happy with it I may just order a few more to have on hand just because they’re an absolute steal...thanks TENVISTY.👏🏽