TGI Fridays US 17+

I recently dine at Biscayne Fridays and my meal and beverages were great . But I was utterly upset at my server and one the managers that I had to deal with he was rude to showed no remorse or concern to what was done to me I was over charged for my bill . And I wouldn’t have known had I not check my account immediately before leaving after my wife over and saw the sever do something shaky before bringing us the bill and the server didn’t even think to explain what happened I raise concern when I ask to speak to a manager I spoke with Marques .C who was nice enough to explain but the other manger on duty care not to explain nor give his name upon me saying I was upset and it was an inconvenience to me to go threw and a hassle to receive my money back which might I add was not refunded at yet and I am very upset at how I was handling!!!!!😡

Got a server in training and short of staff. Ordered chips and salsa as I am a rewards member. Server in training came by to get our drink order - which we had already placed. She left candy back 8-10 minutes later to get food order. Asked if the chips and salsa order had been placed. She assured us it had. While waiting on our food she delivered chips and salsa to two other tables who had come in after us. Got our food. Still no chips and salsa. Have been here almost an hour and a half to get Cobb salad and drinks. Trying to pay check and leave. Still no chips and salsa. No mention of it by “server in training”. Never saw the trainer. Every time the trainer came by her comments had something to do with “I am one person trying to do it all by myself.”

This is why a group of 8-10 who used to come on Tuesday nights has stopped coming here. Poor service, orders not correct, harried wait staff who were constantly and consistently composing about the shortage of staff. No customer comes in to hear that. They will simply stay away. I had hoped things had changed and I could possibly get the group to give this location another chance. That is not going to happen at this point.

Overall I like the app, BUT the last 2 updates have failed to fix the annoying, ever-present “message badge” LONG after the message had been reviewed AND deleted. The only time it “changes” is when Friday’s sends a new message notification; then the annoying badge gets “changed” to reflect 1 new notification. Go in & read message, delete & the badge continues to appear (like it was never read). I’m to the point I simply ignore the notifications now, which from a marketing perspective isn’t what you want a customer to do. If Friday’s ever fixes this bug (which wasn’t there initially for the longest time), then I’ll start reading their motivation messages again.
In addition, I just “updated” the app, which required a password reset. Thanks to the “stellar technical guru” who designed that change, I can NO LONGER login to my account at all! Simply fantastic; now I can no longer access my rewards to redeem for free food! “Thanks,” Friday’s for that brainstorm. Now the app is COMPLETELY useless.... 🤬