iPhone Screenshots

Description

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

What’s New

Version 1.6.1

We’ve enhanced our chat functions to better serve you!
Not currently a customer with The General? Get started today by downloading our app and selecting 'Get a Quote'.

Ratings and Reviews

4.7 out of 5
83.3K Ratings

83.3K Ratings

Wullfred ,

Great service

I haven't had accidents since I got this insurance, but the payment process and online services have been very simple. No doubt, the easiest insurance company I've ever had a relationship with. They checked into my address and asked me if someone else was also driving my car, someone I've never heard of, but who must have lived at this address before me when I signed up. That's what I told them (I have no information about this person... Such was true) and it was cool. It seems to me that if you don't try to fool them, they will take care of you and make this necessary process very easy. The general seems like a slam dunk to me! - Mickey L.

Kelley💕 ,

The General has been stealing from me

I’m getting over charged for a vehicle that I don’t have. I set the insurance up when I bought my car online through Vroom before I actually received the car. They said when they put the VIN in their system said it was a 75th anniversary model. This made my policy go up another $50. I didn’t have the car yet to confirm that so I just went with it. They said when I received the vehicle if it was not a 75th model I could just call back and they would change the policy for me. About a week later I got the car I had a pre inspection done on it and was told it is 100% NOT a 75th model. So I called the general and I also pointed out that a 75th anniversary model is a 2016. I have a 2017. You’d think that would shine a light on the situation. They said they would look into it…. They never even called me back! So I got all the paperwork I have of the specifications on my vehicle (basically my cars birth certificate) and the original window sticker and emailed copies to them and still nothing. The only thing I got was a email that said “your documents are being reviewed “. That was 4 months ago. This whole time I’ve been paying $50 extra every month. For a car I don’t own!!! And not a single person over there can do something about this? That’s bad business. I wouldn’t recommend the General to anyone. They are thieves!

Developer Response ,

Thank you for bringing this to our attention. We aim to provide you with the best experience. Please send us an email to mobileappsupport@thegeneral.com with your contact information and policy number so we may reach out.

Awendie ,

Why ?

I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” .
it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated.
I would please like to one day to access this app for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion.
In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website.
Thank you to anyone who’s read this for your time and consideration.

Developer Response ,

Hi Awendie:

Unfortunately in order to update your MyPolicy profile you will have to login at www.thegeneral.com/Mypolicy. If you are unable to update your profile please send us an email with your policy number, and email address to mobileappsupport@thegeneral.com so that we can research your issue. Thank you.

App Privacy

The developer, The General Automobile Insurance Services, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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