The Mercury News for Mobile 4+

I’m not even sure what the point of the app is. On the rare occasion I want to read an article, it takes me to the Merc website. I went to settings to see my subscription details, not there. I wanted to check my privacy settings and opt out of selling my email, it’s not in settings. The policy is but no way to actually make changes to opt out. Little image of an icon to click, but where do I go to click on the icon? My biggest concern is on July 15 I called to cancel because my subscription cost greatly outweighs any benefit I get. The person offered me a new cost of $2 for 6 months. Great, I said, I’ll take it…..fast forward to the next month and my card was charged my original monthly price. Now I can’t find how to cancel my subscription in the app. I don’t read it near enough for the price and I definitely don’t want to deal with a company that lies or overcharges just to keep their subscriptions up. With papers struggling I’d expect much better customer service than this.

Hi,

Although I had liked using this app to access news (and had purchased a year subscription via Apple), all of a sudden (5 months into the year) I couldn’t access anything and the app redirected me to the San Jose Mercury news website, which said I had to buy a new subscription or link my account. After unsuccessfully attempting to link accounts, I called the newspaper’s customer service line and they said that I don’t have an account and had to purchase a new subscription. Overall, a frustrating experience that is still unresolved, so I’m submitting this review to inform others of this issue.

The app is horrid and the site managers age also terrible. Same problems over and over and all the managers do is tell you to do things that, when done, don’t fix the problems. Shame on them. Newspapers—especially local ones like this—are crucially important, too important to have technical problems stop people from being well informed!!