The Raleigh News & Observer 12+

Digital disaster

We subscribe because we like to read the paper - on paper. We do not subscribe so the carrier may deliver when he/she wishes, forcing us to read the paper online. If we were regularly to read it online, we would not need the print edition. And in fact we are not really sure we need the print edition anymore anyway, since more and more print edition copy has already appeared online by the time we see it in print.

Also what happened to your commitment to the communities you serve? Who in Raleigh cares to read extensively about Charlotte or even Durham? We subscribe to the Raleigh paper. Give us coverage of Raleigh - thorough coverage, including arts and culture in our city - and not just bus-&-truck shows and presentations by your remaining big advertisers. Service should be the name of your game.

I’d give it a zero if I could

I have been using the N&O digital app for some time. My wife reads the actual paper and I read the digital version. In the past the app worked fairly well. With the most recent updates however it has become totally useless. We pay for our full subscription and now every time I try to log on it tells me I need to log on because it freezes all the stories and will not let me proceed. I enter the proper information and it still gives me the same message. I am paying for something that is totally useless. When it was working what I didn’t care for is that in the past you could see what the actual printed paper looked like and read it digitally. Now that option does not exist plus I don’t see on the digital version where you can read the funnies. There is not much that I care to read in the N&O because they have become so slanted in their reporting and they have an obvious agenda but I could read the funnies without their interpretation of what’s funny.

Opens to Yesterday’s Paper

Since the updated app was released I need to log in every day. When I log in from the page presented (ads to buy subscription + tiny tiny sign-in hyperlink) it opens to yesterday’s paper. There is no link to the archive from that webpage. It means I have to go back out and make sure I log in from my bookmarked link to get to the main log in page. I use an iPad.
One of 2 fixes is required.
1) have the sign-in page shown on the subscription buying page go to the main log in page
2) add an archive link to the main page for each edition
I make a pdf version each day to read the paper because the screen is very sensitive and I hate having articles suddenly open to a full article. I find it annoying & disruptive.

Developer Response ,

We are sorry for the issues you are experiencing with the app. This is not the experience you should be receiving. Please email us customerservice@mcclatchy.com with your contact information as we would like to help assist you. Thank you.