Tixr - Event Tickets 12+

great app.. no transfer?

easy to use, but how do you now transfer tickets to someone else?

Developer Response ,

Hi there, thank you for the five-star review! Please reference our step-by-step guide on transferring tickets here: https://support.tixr.com/transferring-tickets

Unsatisfactory Developer Response

I posted a negative review of the Tixr app and received a totally unsatisfactory response from the developer. In my original review, I noted that I had purchased a ticket for an event which was cancelled - and then was blocked from using the app when I simply sought a refund for the cancelled ticket. I contacted my bank as requested and the bank noted that the Tixr app was at fault - and the Tixr developer noted that they could not reinstate my account (which they certainly could)! To block patrons from using the app when events are cancelled - or not at least review the account and reinstate it when the event has been canceled and fraud is not occurring - is inappropriate at best and ineffective at worst. Needless to say, the app could easily and readily reinstate accounts when it is clearly confirmed that no fraud has taken place.

Awful Customer Service!

Had an event cancelled on me and had to refund the ticket; Tixr then blocked my account! I advised them that the event was cancelled — and thus a refund was warranted — and they’d have none of it! If this isn’t an example of the poorest service one could get, I don’t know what is!

Developer Response ,

Hi, we take reviews seriously and have reviewed your communication with our support team, including our response on April 7 at 12:28 PM Pacific. As explained, your account was automatically frozen because you initiated a chargeback with your bank rather than waiting for a refund through the event organizer. When this happens, the bank pulls the funds, cancels the order, and locks the account to prevent further purchases — a standard fraud-prevention step across ticketing platforms. At that point, the process is fully handled by your bank, and we are no longer able to assist. We recommend following up with your bank or creating a new Tixr account with a different payment method for future purchases. We’re here to help with any other concerns regarding your Tixr account or orders!