Token Transit 4+

I’ve been using token transit for a while now and I’ve never had any issues with the app. It’s actually very easy to use. But since this morning for the first time when I purchased a ticket, it confirmed the transaction and I can see it in my bank; however, when I went to open the app to show my ride to the driver, it wouldn’t open. I tap on it and goes blank! I uninstalled the app and installed it again but the same problem occurred. I’m not sure what else to do as I rely on this app for my fares.
I would be grateful if you could assist me with this!
Thanks

My bus arrives at 7:01am the other bus at 7:15. If it arrives late. It’ll not arrive at the cool down. Maybe I don’t understand it well. 1.4mile here is twice the pain due to elevation. Why I decided not to walk. I also tried finding the closet bus stop to there. But 7 minute walking. So it’s all 2 miles to transfer. Though when I choose the bus time. I choose the next bus at 7:45. Did make it time from the cool down. Other none app note. The bus I get off becomes the other bus I need to get. So not sure here who will be at fault if it’s late.
Between the bus across the street. There was no cool down. If I get off at after the 30 minute time. Bus is ready between buses.. But the bus driver wanted to leave early. And my cool down was at 2 minutes. Maybe compared to the others that went to same buses. They might have been further away. Maybe I need to wait further away.

It took me a while to find the right agency, but the app seems to work like a charm. I bought passes from the incorrect agency twice and was refunded both times; a very nice move, that I didn’t have to suffer from my mistakes. The first time I couldn’t find my agency, so I just found a description that kinda fit. The second time, I choose the correct (ADA) service of the agency, but from what I have experienced, using this app is as simple as bringing up the app and displaying your ticket. Each ticket lasts 30 mins so I can get it ready as soon as I see the Transit pull up. I haven’t looked up what to do if your phone dies, or if you lose it; those would be good to know.