TomTom MyDrive‪™‬ 4+

After using a TomTom 550 XXL for almost 8 years, I was excited to try the Trucker 620. Unfortunately, it seems as though TomTom went out of their way to make this unit super complicated and frustrating to use. Why would you force people to use an app in conjunction with your gps? I could have just used the phone and saved $300. I am, apparently going to have to hook the 620 up to my computer to import a list of poi’s as I haven’t been able to find any trucking poi’s on my new trucker gps. These gps’s should be able to be used “out of the box” as most will be purchased on the road at truck stops.
How sad. TomTom really missed the mark with this gps and app combo. How about a stand alone gps so that I don’t get a ticket Messing with my phone trying to get it to hook up to the gps. As a gps, the Trucker 620 makes a spectacular paper weight.

Hey there,

Just so you know it's not mandatory to connect your device to traffic via the app. You can do it without the app - to find out how, click on the link below and select 'Without App':
http://uk.support.tomtom.com/app/answers/detail/a_id/23302

Your device should have come with Truck POIs installed already. It sounds like you may have the standard 620 WiFi instead of the Trucker one. To get help with this please call our support team:

US
Phone number: 877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

Cheers,

- Cameron at TomTom

I love my new go 40s device, and like the traffic feature through my iPhone, but each and every time I start my car, the app asks if it can connect. You get 2 choices. Ignore, but I presume I won't get traffic. The other selection is connect, which launches this app. I just want to connect, but no launching of the app. There's no setting that I see to do that. Oh, if you don't select either, and just drive, you get connected. Okay, I could just always never do anything, but I'm usually wanting to do something - one last SMS - before I start to drive.

2018 November update:
I use my Tomtom all of the time, but have given up getting real traffic updates or sending my destination from my iPhone because it never works. It is still amazing to me that when I start my car, the app breaks into whatever I am doing to ask if I want to connect. I want it to **always** connect without fail, but there’s no setting anywhere that says always connect. My old radio-based-traffic Tomtom never asked, and somehow it figured out that there was traffic ahead. As for transferring my address from my iPhone, my Tomtom address entering interface is so slow and nonsensical (It should guess that I’m looking for an address at least in a 50 or 100 km radius instead of suggesting the first item in Colorado when I’m in Los Angeles) that it makes the lack of being able to send an address from my iPhone all the more painful.

Hi there,

Thanks for updating this review and for your comments. As you are having some troubles with this, please contact our support team on the number below:

877-757-7137
Lines are open Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

- Cameron at TomTom

I used this app for years with my IPhone 6s Plus, and it worked great. Never had any issues. I since upgraded my phone to the IPhone X and now my phone (with the app and Bluetooth on) won’t connect to the GPS at all. This is either the GPS software or the app software. Either way can you please fix this issue? People depend on your product to work as advertised.

Update: So I really never rate apps or do reviews but I was a little unfair when I rated this’s app a 1 star. Since writing the previous review, I uninstalled the app, and removed it from Bluetooth on my IPhone X. I then removed the software from my GPS on the MyDrive website. I reinstalled both and reconnected the GPS to my phone via Bluetooth and everything is working great now. If you’re having issues try this, it worked for me.

Hi,
We are on a mission to improve our products and we would like to ask for your help to get direct feedback on your experience with the MyDrive app. If you can share 30 minutes of your time, please drop us a line at TomTomDrivers@tomtom.com,, we will get back to you and schedule time for a short interview.
Kind regards,
César