Totalplay

Name: Totalplay
Rating: 1.8 (277 reviews)
Author: Total Play Telecomunicaciones, S.A.P.I. de C.V.

Entertainment

Free · Designed for iPad. Not verified for macOS.

277 Ratings
Age Rating

13+
Years
Category

Entertainment
Developer

Total Play Telecomunicaciones, S.A.P.I. de C.V.
Language

ES
Spanish
Size

510.3
MB

Todo lo que buscas en una sola app. Descárgala sin costo y lleva lo mejor de Totalplay adondequiera que vayas. Siempre hay algo que ver. La mejor manera de vivir la experiencia de Totalplay dentro o fuera de casa con tu familia o amigos. ¿Qué puedes hacer en nuestra app? -Ver tu programación favorita desde cualquier lugar. Desde programación en vivo hasta películas de estreno bajo demanda. Tú decides qué ver. -Regresar hasta 7 días tu programación para ver un programa que te perdiste o que quieres volver a disfrutar. -Sincronizar tus equipos para maximizar la cobertura WiFi en tu hogar. -Consultar tu saldo, realizar pagos, ver el detalle de tus estados de cuenta, descargarlos y más. -Administrar tus tarjetas registradas para realizar pagos. -Pedir comida a domicilio desde la app con nuestro servicio de delivery.

Ratings & Reviews

1.8

out of 5

277 Ratings

Trade biometrics for right to watch TV you paid for
11/06/2023

Andrezinho
What everyone else is saying is true - users are being asked for sensitive biometric data just to be able to watch TV! Nothing works otherwise. One must send a secondary verification, then change password and pin, then scan face to be able to access the app's features. To be clear, Total Play isn't a bank, but it demands greater disclosure of personal data than most banks to use the app.Also troubling that my first review (which detailed the app's unreasonable demands for personal data once the app stopped allowing access otherwise) has been deleted. This may not be a scam, like some have alleged, but it likely has been reported to PROFECO or other consumer protection authorities. Be careful.

Developer Response
Hello, thank you very much for contacting us, the feedback from our clients is what defines our actions in search of providing them with a better service, we are happy to confirm that we will pay attention to your comment and the functionality of the application will be reviewed
Trade biometrics for right to watch TV you paid for
11/06/2023

Andrezinho

What everyone else is saying is true - users are being asked for sensitive biometric data just to be able to watch TV! Nothing works otherwise. One must send a secondary verification, then change password and pin, then scan face to be able to access the app's features. To be clear, Total Play isn't a bank, but it demands greater disclosure of personal data than most banks to use the app.Also troubling that my first review (which detailed the app's unreasonable demands for personal data once the app stopped allowing access otherwise) has been deleted. This may not be a scam, like some have alleged, but it likely has been reported to PROFECO or other consumer protection authorities. Be careful.
Developer Response 12/06/2023
Hello, thank you very much for contacting us, the feedback from our clients is what defines our actions in search of providing them with a better service, we are happy to confirm that we will pay attention to your comment and the functionality of the application will be reviewed
Terrible App and scummy business practices
06/17/2025

Anon 119029
I have had countless issues with Totalplay’s app, website, and service. Not two weeks goes by where we do not have an issue with our internet service or an issue with paying for our internet package and it wastes hours of my time being on the phone with support trying to get the issue resolved. Totally will also throttle your bandwidth even if you pay for high speed data you might not have the speed you are paying for. Not a great option for working from home or gaming.
Terrible App and scummy business practices
06/17/2025

Anon 119029

I have had countless issues with Totalplay’s app, website, and service. Not two weeks goes by where we do not have an issue with our internet service or an issue with paying for our internet package and it wastes hours of my time being on the phone with support trying to get the issue resolved. Totally will also throttle your bandwidth even if you pay for high speed data you might not have the speed you are paying for. Not a great option for working from home or gaming.
Needs fine-grained control of push notifications
01/11/2024

finitor
Adding stars because the developers have been addressing some issues in the app updates, so they seem to be reading these reviews. Thanks!This is my major lingering complaint:I receive billing notifications (which I want) and marketing notifications (which I do not want). The app should allow the user to control which types of notifications they receive. All you can do now is enable/disable ALL notifications in iOS settings.

Developer Response
Estimado cliente, lamentamos los inconvenientes que tuvo al hacer uso de nuestra App, lo invitamos a reportarlo directamente a nuestro correo appmovil@totalplay.com.mx, donde recibirá atención personalizada por favor envíanos por esta vía tu número de cuenta y una descripción de la falla.
Needs fine-grained control of push notifications
01/11/2024

finitor

Adding stars because the developers have been addressing some issues in the app updates, so they seem to be reading these reviews. Thanks!This is my major lingering complaint:I receive billing notifications (which I want) and marketing notifications (which I do not want). The app should allow the user to control which types of notifications they receive. All you can do now is enable/disable ALL notifications in iOS settings.
Developer Response 11/07/2023
Estimado cliente, lamentamos los inconvenientes que tuvo al hacer uso de nuestra App, lo invitamos a reportarlo directamente a nuestro correo appmovil@totalplay.com.mx, donde recibirá atención personalizada por favor envíanos por esta vía tu número de cuenta y una descripción de la falla.
Terrible App and even Worse Internet
10/16/2024

Anon 119029
Totalplay is such a joke use a different wifi or tv company please. I’ve wasted hours of my time trying to do simple things on this good forsaken app like set up auto pay for my wifi with no luck. Half the time I can’t even log in. Imagine being a tech company without even a functioning app.

Developer Response
Dear customer, we regret the inconvenience you had when using our App, we invite you to report it directly to our email appmovil@totalplay.com.mx, where you will receive personalized attention, please send us your account number and a description of the failure.
Terrible App and even Worse Internet
10/16/2024

Anon 119029

Totalplay is such a joke use a different wifi or tv company please. I’ve wasted hours of my time trying to do simple things on this good forsaken app like set up auto pay for my wifi with no luck. Half the time I can’t even log in. Imagine being a tech company without even a functioning app.
Developer Response 10/22/2024
Dear customer, we regret the inconvenience you had when using our App, we invite you to report it directly to our email appmovil@totalplay.com.mx, where you will receive personalized attention, please send us your account number and a description of the failure.

Nos esforzamos continuamente para optimizar la aplicación, mejorar su estabilidad y ofrecerte una experiencia cada vez más fluida. En esta versión: - Nuevo Home totalmente renovado: rediseñamos por completo la pantalla principal para que encuentres lo que necesitas más rápido, con un estilo moderno y una navegación más clara. - Buscador integrado: ahora puedes localizar contenidos de forma inmediata, facilitando tus búsquedas dentro de la app. - Reducción de tiempos de carga: accede en segundos al contenido y funciones que más usas. - Corrección de errores generales: solucionamos fallas para garantizar una experiencia estable y sin interrupciones. - Mejoras en la navegación: ahora moverte por la app es más intuitivo y natural. - Cuenta y pagos actualizados: renovamos esta sección para que gestionar tus datos y formas de pago sea más sencillo y agradable.

Version 4.1.128 Apr 23

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Total Play Telecomunicaciones, S.A.P.I. de C.V.
Size: 510.3 MB
Category: Entertainment
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.

Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: Spanish
Age Rating: 13+

13+

Learn More

Infrequent
Cartoon or Fantasy Violence
Mature or Suggestive Themes
Horror/Fear Themes
Medical Treatment information
Alcohol, Tobacco, Drug Use or References
Guns or Other Weapons

Contains
Advertising