totwoo 4+

I’m the terms and conditions, it says it’s run by QQ (social media in China). It also says any message or picture or video you send in the app can be collected and distributed worldwide by any means, including means that will exist in the future but don’t exist now. You waive some some provisions by agreeing to the terms as well. If you got it as a gift, that doesn’t mean you shouldn’t use the bracelet part! Just don’t use the chats, love letters, upload pics, etc. Using it for bracelet connectivity seems to be normal. I also wouldn’t use the “share” function (to other social media, emails, etc). The rest of the policy is regular stuff Facebook and and other apps collect all the time, advertising, etc etc. you can’t really avoid that at this point. The app has to be open in the background at all times, as well as connected to the internet. That’s because you’re sending the signal to the app, then the app sends a signal to the other phone through the open app. You have to have “background app refresh” on in settings. Any photos on your phone are still private unless you upload them to the app. Like I said, just avoid the app for doing anything but sending bracelet signals. I’ll update this review if the actual function of the product stops working correctly.

Thank you for your detailed feedback on our product! We highly value our users' privacy and experience. Regarding your comments on the privacy policy and functionality, we will work to further optimize and clarify the relevant information to ensure users have a better understanding of the app's usage and data protection measures.

If you encounter any issues or have suggestions during use, please feel free to email us at sunwenqian@totwoo.com. We are dedicated to providing you with the best possible support. Thank you again for your support!

I purchased these online from the website without reading the reviews on the App Store, and to be honest, I was very nervous that we would not be able to get the bracelets to work properly after seeing these reviews. However, I am pleased to say that we do not have any issues with these once we figured out how they work. The concept is really sweet and we absolutely love having them. We are often too busy throughout the day to text, and it’s nice to be able to send a reminder to your partner that you’re thinking of them. You can send thinking of you with a short press, and I love you with a long press. You can send an SOS signal, etc. from the app as well. The color of the lights and the lengths of the vibrations are customizable as well. So nice!

I will admit, it was slightly tricky to get the bracelets connected with each other and the app. But we persevered through frustration and watched the video and read troubleshooting instructions included on the app. I’m happy to say that the bracelets work wonderfully! I even went on an overnight trip and the bracelets still worked when we were in different cities ♥️ highly recommend. If you’re having issues, try charging your bracelet. They don’t work great when the battery gets too low and the battery level doesn’t seem to be too accurate. Also try closing and reopening the app. We love ours!

Dear users thank you for your support of totwoo, your affirmation is our driving force, we will continue to oyster efforts to do a good job of the product, to provide you with a better service experience.

I'm definitely not the only one who's been upset about this new update. Limiting the choice of communication to only three options makes no sense whatsoever. You say it adds more "flexibility", but we have less options for communication than we have ever had before. I also noticed that "need you" (AKA, the only message supported by the app) was changed to only three vibrations? Personally, this absolutely destroys the accessibility of this app!!! I can't always look at my bracelet and there are only two options for vibration patterns now. Previously, it was easy as pie to tell, but now how would I know what my partner is communicating to me if I can't look at my bracelet in time?? Some people aren't blessed with the ability to see like I am either, this is just such an overall pointless and harmful update. There's also been a new bug where we can't customize our messages whatsoever—they don't update, or my bracelet gets confused and sends one long vibration but then two short vibrations?? This didn't happen before.
I paid around $150 dollars for both bracelets, and it was an absolutely spectacular app to use before this update. I saw it as one of the best things I've bought!! But now, after only a few months, it doesn't even feel worth half of what I paid. I'm not asking much, and I have noticed COUNTLESS people have been frustrated over this update as well. Not just me and my partner. Please fix this!!!

hank you for your detailed feedback and sincere suggestions. We fully understand your disappointment and frustration. The purpose of the recent update was to unify the user experience and lay the groundwork for future feature upgrades. However, we acknowledge that these changes have impacted usability and personalization.

The issues you mentioned—reduced vibration patterns, inability to change colors, and message customization bugs—have been collected and urgently reported to our product team. We deeply value every user's experience and feedback, and we will continue working to optimize the app, fix these issues as soon as possible, and bring back more flexible ways to communicate.

Thank you for your continued support and patience!