Travelers Mobile 4+

UPDATE: They finally fixed the bugs, changing review to 5*

The new UX is really nice, but there’s no point if it can’t be used. I get a “something went wrong on our end” error on the home and bill details pages. Tapping on the Policies tab just crashes the app. Also it would be nice to have it automatically log in instead of having to tap “sign in” every time.

Thank you for your feedback. We apologize and would like learn more about your recent experience. If you could please email us more information at CustomerCommunications@travelers.com, including your email and/or policy number, we'd be happy to help.

Travelers is absolute garbage. I’m furious right now, as I only now discovered how shady this company is. I’ve been a customer for five years, without any claims. Travelers has made close to $10,000 from me. Today I went to pay my bill and noticed they raised the rate $80. For a majority of the five years I’ve done auto pay in full. Travelers took advantage of this by slowly raising my premium. I discovered this because I wasn’t happy about the price increase and looked at other insurance companies. I found another company that is charging HALF of what Travelers wants. We’re talking hundreds of dollars that I’ve given to Travelers when it wasn’t necessary. I cancelled my coverage and they have the audacity to say I owe them $100 when I have never been late on a payment. Their website is hard to navigate and they do not provide much information, which is obviously to avoid proof that they’re scamming. The numbers do not add up, but I am unable to provide proof. It’s especially upsetting because Covid has hit me hard financially. I’m no longer able to pay in full and struggle to make ends meet. My car currently needs maintenance, but I don’t have the money to fix it. Had Travelers not been so shady and I was charged the same amount as the other insurance company, this year alone I would have $1,260 back in my pocket. More than enough to fix my car.

Thank you for reaching out and we are sorry to hear about your experience with Travelers. If you could, please provide your policy number and your preferred contact information to us at picustcomms@travelers.com and we would be happy to look into this further for you.

I have been trying for several minutes to pay my bill online which is the way I have paid it for several months. Today, when trying to pay via my iPhone, the app does not provide a cursor for me to to insert the last four numbers of my credit card. It specifically asks for this information and I can’t continue without providing it. I changed to my iPad, and the app now asks for me to choose a payment method. I want to pay by credit card, so I I have selected that and a blue dot fills the credit card selection. Now, however, it still says “payment method is required”, and also says “add a credit card”. When I select to add a credit card, it changes to another page which says “Loading payment form”. It has been “loading” for about 15 minutes now. If I choose “Continue” on the previous page, it will not let me continue until I add a credit card( which it won’t let me do).

Thanks for your feedback and we apologize for your recent experience. If you could provide your policy number to us at customercommunications@travelers.com, we'd be happy to look into this. Thank you.