Tucson Electric Power

Name: Tucson Electric Power
Rating: 2.3 (124 reviews)
Author: UNS Energy

TEP

Free · Designed for iPad

124 Ratings
Ages

18+
Years
Category

Utilities
Developer

UNS Energy
Language

EN
English
Size

18
MB

The Tucson Electric Power mobile app makes it easy to manage your account anywhere at any time. You can check your account balance, pay your bill, review your hourly, daily and monthly energy usage, see the local weather and learn new ways to save energy. You also can report a power outage, learn about local outages and sign up to receive alerts about service interruptions that affect your home or business. Your mobile carrier's data rates may apply.

Ratings & Reviews

2.3

out of 5

124 Ratings

Not user friendly
11/30/2017

krissyn
App needs more payment options!! Also, like most other apps for services, a chat option is needed for real time customer support. Also I once paid using the checking account option and the payment was cancelled by TEP. The app (and website) need the option of clicking on said cancelled payment which would link or display a pull down bar as to the reason for the cancellation. This would make things so much easier than calling in and being on hold or sending in a request to speak with someone and waiting the “2 business days” for them to get back to you.
Not user friendly
11/30/2017

krissyn

App needs more payment options!! Also, like most other apps for services, a chat option is needed for real time customer support. Also I once paid using the checking account option and the payment was cancelled by TEP. The app (and website) need the option of clicking on said cancelled payment which would link or display a pull down bar as to the reason for the cancellation. This would make things so much easier than calling in and being on hold or sending in a request to speak with someone and waiting the “2 business days” for them to get back to you.
The TEP app is having a long outage.
09/24/2018

Frog Granite
I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But the app won’t even load! So I checked settings, deleted the app, reinstalled it from the app store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs. So stop beating your chest about this app, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on the app either, so I guess it is “unsupported”.
The TEP app is having a long outage.
09/24/2018

Frog Granite

I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But the app won’t even load! So I checked settings, deleted the app, reinstalled it from the app store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs. So stop beating your chest about this app, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on the app either, so I guess it is “unsupported”.
App fails to sign in with Face ID and doesn’t let you use a password manager to fill password
02/16/2024

Khaos Adv
App is poorly designed it fails to sign in with Face ID and doesn’t let you use a password manager to fill in your password, you can’t even copy and paste it. So if you have a long password, good luck signing in every time to pay your bills, you’re better off using the website to pay.
App fails to sign in with Face ID and doesn’t let you use a password manager to fill password
02/16/2024

Khaos Adv

App is poorly designed it fails to sign in with Face ID and doesn’t let you use a password manager to fill in your password, you can’t even copy and paste it. So if you have a long password, good luck signing in every time to pay your bills, you’re better off using the website to pay.
Scam app
09/25/2022

mtkntc
Why is it so hard to simply pay my bills with your app? It’s already impossible to reach a human via phone, set up payment arrangements without giving crooks my full bank account number. It’s almost as if TEP makes this process difficult on purpose to rack up service charges. Worst part is, when I try to pay, it won’t take my card! Every other app or entity on earth has no problem taking my card but TEP won’t allow me to. And thanks to monopolization, there are no other options for Tucsonians. The people who run this company are absolute monsters and should be held accountable.
Scam app
09/25/2022

mtkntc

Why is it so hard to simply pay my bills with your app? It’s already impossible to reach a human via phone, set up payment arrangements without giving crooks my full bank account number. It’s almost as if TEP makes this process difficult on purpose to rack up service charges. Worst part is, when I try to pay, it won’t take my card! Every other app or entity on earth has no problem taking my card but TEP won’t allow me to. And thanks to monopolization, there are no other options for Tucsonians. The people who run this company are absolute monsters and should be held accountable.

- Improved user experience for "Pay on Other Date" selection on the payment screen. - Other bug fixes and enhancements.

Version 4.0.2

Jan 13

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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