TunnelBear: Secure VPN & Wifi 4+

So, been successfully and proudly using Tunnel Bear for years now, minor hiccups here and there, got used to how it works but now since the recent update of few days ago like June 19th or 18th 2019 where supposedly there are redesigned maps (..) it crashes..like I open the app, the weird color (in my opinion awful..) map appear, there's a sheep now in the middle of nowhere, I click on connect, the map turn of bright colors again, the sheep turns to a bear and everything is working smoothly. Then after a while I want to get back to the app and it simply crashes. It won't open anymore so that in order to disconnect for instance I had to literally delete it from my iPhone and install that again... Mh...
why is that?
Fix this annoying bug please... and maybe I get that the "visual of a no-color map" turning bright when you're connected and "dark" again when not, might be appealing but I don't personally like that :-/

Rawr! Thanks for the review! Sorry for the issues with the new version (although, I'm not aware of any major color changes to the map). Can you get in touch at tunnelbear.com/support so we can troubleshoot both of these issues for you? Thanks!

This VPN has never worked properly since I’d purchased it in February. The biggest issue being it doesn’t allow communication from my five iOS devices and two Mac OS devices to Google search engine. And customer service is pretty much redundant. You know, “is the app current?” or “did you turn it off and turn it back on again?” Okay, the latter is something Apple does. Be advised that TunnelBear does not refund one bloody zinc Abe’s head (US) for this alleged VPN. They politely guide you to Apple, and Apple has become the largest money grubbing, fraudulent, don’t give one half a care about their customers. So one has to fill out the “report a problem” on the Apple site. And, suspiciously, at least in my case, the “refund” portion is greyed out. And then Apple responds with brilliant links to forums, etc. Gosh, why didn’t I think of that? I asked Apple to stop jerking me around and refund my $63 and some odd cents USD. I was told it would have to be elevated to the BoD because, clearly, Apple and their crony developers need the money.
EDIT: As suspected, Apple denied my refund request.
As far as TunnelBear goes, I just tried opening a .PDF email attachment and after 15-20 seconds, I was greeted with the all too familiar “no connection” banner. This happens when TB is active. Turn off TB and BAM! The doc opened immediately.
No sense in contacted TB no-support.

Rawr! Sorry to hear you ran into issues. We have multiple troubleshooting steps but we do start with very basic ones as that is how troubleshooting is conducted. If you continue to follow instructions, we'd provide further more advanced troubleshooting steps and escalate the issue if needed. That said unfortunately no developer on the Apple iOS store can provide a refund (trust me, we'd love to have the ability to do so). If you had issues getting a refund from Apple, let us know and we can provide instructions for getting in touch directly with an Apple agent to process a refund for you.

The company responded to my concern within about 24 hours, very timely, especially over the weekend. They informed me that they were aware of the issue and a fix was already in place, pushed to an update: 2.7.1. I updated and voila! it appears to have been resolved. Thanks for your positive and timely response! Very happy with the performance of the app, as well as the ethics and care from this company so far.

I absolutely love TunnelBear. After researching a ton of VPNs and their behaviors and perks, I decided upon TB. No logging. Excellent encryption. Auto connect. No speed loss that I’ve noticed.
I only have one gripe with the latest update / move to iOS 11. The VPN never seems to auto connect anymore. Every time either the device loses or sleeps the connection, or switches between cellular and WiFi, TunnelBear disconnects and never attempts to reconnect like it used to.
Please fix this. It’s now incredibly frustrating to have to manually go to the app to reconnect to VPN every time this happens. And it happens way more often than I thought or ever noticed. Thanks.

Rawr! We're extremely sorry about this! It appears that our latest version had a pesky bug in it that prevents TunnelBear from automatically reconnecting when the connection is lost. We do however have a fix for it - please download the latest version of 2.7.1. If you run into any issues contact our support bears directly at tunnelbear.com/support