Twiceme 12+

The app is difficult to navigate and I wasn’t able to get it set up despite having a POC helmet with the feature and an iPhone. Great idea but needs considerable work.

Dear skier224,

Great to hear that you like the ide! We agree that there is always room for improvement. We strive to create the most value possible in emergency situations and that is why we treasure input from both our users and our community of rescue professionals.

Tip! We recently released a tutorial in the app that describes the setup process. You can also find a tutorial here: https://www.youtube.com/watch?v=_mWC_QKB-vY

There’s a specific touch point on your phone where you need to be exactly on it in order to upload your iD. The little twICEme pamphlet/tag your equipment comes with, has a diagram of where the touch point is exactly.

I left a 1 star review initially because I could not for the life of me upload my ID. Until I re-examined the that tag, saw the diagram and placed my iPhone directly onto that point (on the iPhone right next to the camera) - as before I was just blindly placing my phone on the equipment like a grocery store card reader and it wasn’t working - even moving it around didn’t work. It has to be directly on that touch point

I do believe the developers can make this more clear in the app, I nearly threw out that tag with the diagram on it, gave up and left a bad review like everyone else here.

Dear Spencerrz,

Thank you very much for your feedback - we appreciate it very much. We are at the moment in a phase of further developing the app to be significantly more educational from an NFC usage perspective. We hope to launch it within a few weeks/months. Until then, be safe!

Most people would think that using the nfc tag in a mountain bike helmet would be as simple as using your phone to pay at the grocery store. If you are using this app, you’d be wrong. You have to place you phone in the EXACT right spot in order for it to read the nfc tag. I was able to get my medical info uploaded, but good luck if anyone tries to read the tag to access it. This combination of helmet and app would actually probably be a safe spot to store your SSN, credit card info, or anything else you don’t want other people to ever find. (Sarcasm, for those that missed it).I’m not sure if it is the helmet manufacturers fault or the apps fault, but the experience is pathetic none the less.

Hi Just Tyler, I'm sorry to hear that you didn't have the best user experience in regards to using twICEme. If your understanding that the integrated hardware isn't directly below the functional symbol on your equipment, please get in contact with the brand you've purchased the equipment from. Furthermore, if you have any further questions to us - please reach out to info@twiceme.com. Be safe!