Twinkly 4+

3 year owner

I’ve had my Gen I prelit tree for 3 years now. Still works great and never had any issues with the app (although i wish the preview options weren’t the boxes as they used to be the tree shape)Just recently got a Gen II string for the outside of my house. again seamless pairing and really easy to switch back and forth from my tree. The recent update has messed EVERYTHING up though (am running iOS). The app was stuck in an endless loop of ‘compiling effects for device’ so i tried deleting and reinstalling the app. now my tree and string won’t connect or re-pair with the app. Sounds like it’s an issue iOS people are having with the latest update. would be nice to have it patched as I am dead in the water at this point with both my devices. Giving 5 stars because Twinkly has been great to me for many years and i’ve never had a problem until now but they need to fix this issue with the app.

Developer Response ,

Hello,
Thank you so much for sharing your experience with us!
We're really sorry for this issue, but we would like to look into this with you and help you out, so please reach directly our Support team (twinkly.com, help, contact us) they will be glad to assist! 😊

Great product, poor reliability, poor service

Last year I bought 4 sets of twinkly lights for holiday decorations, and had them up for roughly 3 months. This year when I went to put them back up for the holidays, one set was completely dead. Thankfully it was just inside the 1 year warranty and was replaced. Another set died a few weeks later, and since it was just over the warranty period, I was out of luck, and twinkly refused to replace it. While I understand that a 1 year warranty is fairly standard, the fact that I only got 3 months of use from the product before it failed is frustrating. Additionally, having half of the 4 sets I purchased fail in such a short time means that I won’t be adding any more of this product to my home as I had originally planned. In addition to the issue above, twinkly support actually told me “we are just a brand, you bought it from a retailer and it’s their job to replace it for you”. Which is… nonsense. This is YOUR product, you should stand behind it. Trying to push responsibility on the retailer is absurd. I won’t be purchasing any more of these lights, and I’ll recommend my friends don’t either. Throwing away a $200 purchase after just a few months of use is ridiculous.

In response to the developer response:
I’m not asking you to honor replacement outside of warranty. I’m asking you to make a product that last longer than 3 months of use. That seems fair.

Developer Response ,

Hello,

please consider this is a platform dedicated to Twinkly iOS app reviews, therefore we cannot assist you on product-related topics, you need to contact directly our Support team (twinkly.com, help, contact us).

Anyhow, we don't put the blame on anyone, Twinkly is a B2B company, therefore everything purchase-related, replacements and refund included, passes through the reseller, and it's also easier for you considering we're based in Italy 😉

We don't want to refuse our help, as we mentioned in the ticket, you have to simply ask the reseller you bought from, because we sold the product to them, not to you, so we cannot send you a replacement, I'm sure you'll understand.

And again, as mentioned in the ticket, if the reseller should refuse, under warranty coverage obviously, you can get back to us to check with them and find a solution.
Out of warranty period, unfortunately, as for every other producer, the reseller is free to refuse the replacement.

Anyhow, please contact directly the Support colleagues, they'll help you further!
Thank you so much

Huge disappointment

My parents bought a pre lit tree for Christmas this year and have been waiting years to be able to afford one. And it required this app to control the lights. They were having problems setting up the tree so they asked me to help. When I installed the app my first concern is it wanted to know my exact location. Then it wanted to connect via Bluetooth, and let me know there was 50 Bluetooth devices it saw. Red flags went up. It gave me the option to connect via trees WiFi or the house Wi-Fi. Saying the house WiFi was more secure and it wanted to know the exact name of the house WiFi and then wanted to save the password. Not feeling comfortable with all the insane data collection for a tree, we opted to use the tree WiFi which had weak security. And default password. Judging from the comments on here we had similar problems connecting with the tree and the invasion of privacy is ridiculous for a tree. If you’re reading this then you probably are in the same boat. Total scam with questionable data collection by this app. Needless to say we never were able to connect to the tree. My mom was super upset and is seeking to return the tree for one that doesn’t require an app or all this data collection. All we can use is the default colors that are on the Bluetooth box. Ruined Thanksgiving and Christmas. I guess paying more doesn’t always get you better quality.