TXU Energy 4+

On Again. Off Again.

This app would be solid if it worked consistently. I constantly have to resubmit payments when I utilize the pay service in the app. You can save or enter your payment info each time. Then there’s a button to “submit” or “cancel”. Each time I hit “submit”, the spinning image appears and I wait and it goes right back to the submit page. Over and over and over again. Please fix this issue. Thank you.

Developer Response ,

Sorry to hear you're having issues with payments. I logged the bug on our end. However, if you wouldn't mind giving us a call at 877-472-2898, we can work with you to troubleshoot as well. This number will direct you to a representative pertaining to the app and your MyAccount. Thanks for reporting the issue.

Talk about finger on the pulse of my usage

This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program!

And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that.

When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.

One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.

Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.

Developer Response ,

Hats off to you as well! And thanks for the 5-star rating! We’re so glad you’re enjoying the app.

Can’t Make Future/Scheduled Payments

I have had this app for a few years and it has been updated so many times but you still can’t make a payment for the future. If you want to pay your bill using today’s date, it will work but my bill is not due until later this month. I tried to schedule it but get a different error message this time. It says “Payment failed”, which is pretty vague. I don’t understand why scheduling a payment for the future won’t ever work. So if you forget to pay on the due date, you will be assessed late fees. Just seem really scam-ish…forcing people to only be able to make same day payments via App. They should publicize that the App works like this and set the real expectation and limitation of this App..