U.S. Bancorp Investments 4+

I’ll preface my notes by playing the age card. I’m 83 years old,a customer of USB since 1970 which also includes some 30+ years of using USB for my business in the Twin Cities so I’ve pretty much used the spectrum of loans, investing services and personal Bank services exclusively for 54 years. I had a few years of BOA/Merrill investing advice when my Broker left Piper/USB because of better offer or whatever from Merrill. Was never really happy there but over those years, either my wife or myself were able to make end of month transfers from account earnings to our checking or saving accounts. Those are now done by our treasured financial advisor..Greg McCall . We have nothing but confidence and loyalty to him and USB and if he were to leave, we would likely follow him. So, my 3 star rating is I’m puzzled by the need for Greg/asst. having to make the transfers when we did it ouself for many years with Piper(USB) and BOA/Merrill. The tainting then is that and at my age, the digital world is not and never will be very exciting to me. It has produced massive prying into our lives and fraudulent account violations that only worsen as I age. So far, we have only a few credit card attempts but shudder to think of worse scenarios that lie in wait. As my account is set up with paper reporting, it reflects our comfort level needed to review and carry on with USB services. Thank You for offering the opportunity to create this epistle. Dave Benson

Navigation on my laptop is awful. I sign in and up comes my dashboard. If I visit my investment accounts first it is fine. If I then go to my checking it is fine. If I try to go back to an investment account it won’t let me, rather it logs me off. Then I have to wait for the system to do something, then I can go to investment - but each time after being on checking I cannot get back to investments. I am on windows 10 and it is fully updated. I tried deleting cookies and cache but that doesn’t help. This is very inconvenient! Why would I rank any higher than 3 stars? Been going on for more than a month.

Also you have to pay $50 a year to continue using their platform! Bank of America & Chase don’t do that not to mention Charles Swab as well. They had my address wrong & I was in aware of this fee & since they ONLY communicate with you via snail mail like cavemen I never received a noticed about the maintenance fee so they sold my stock to pay for it! Horrible service! U.S. Bank has gone downhill in so many ways. Also in my checking account theirs been fraud activity that they don’t even catch like my other banks do! And when I make the claim to fraud they take a week to get back to you. With my other banks it’s instant. Once after waiting a week TAT. I called customer service back to inquire on the delay & I was informed that the call was logged about the claim but nothing was done or notated on the system 🤦🏻‍♀️