U.S. Bancorp Investments 4+

I’ll preface my notes by playing the age card. I’m 83 years old,a customer of USB since 1970 which also includes some 30+ years of using USB for my business in the Twin Cities so I’ve pretty much used the spectrum of loans, investing services and personal Bank services exclusively for 54 years. I had a few years of BOA/Merrill investing advice when my Broker left Piper/USB because of better offer or whatever from Merrill. Was never really happy there but over those years, either my wife or myself were able to make end of month transfers from account earnings to our checking or saving accounts. Those are now done by our treasured financial advisor..Greg McCall . We have nothing but confidence and loyalty to him and USB and if he were to leave, we would likely follow him. So, my 3 star rating is I’m puzzled by the need for Greg/asst. having to make the transfers when we did it ouself for many years with Piper(USB) and BOA/Merrill. The tainting then is that and at my age, the digital world is not and never will be very exciting to me. It has produced massive prying into our lives and fraudulent account violations that only worsen as I age. So far, we have only a few credit card attempts but shudder to think of worse scenarios that lie in wait. As my account is set up with paper reporting, it reflects our comfort level needed to review and carry on with USB services. Thank You for offering the opportunity to create this epistle. Dave Benson

Navigation on my laptop is awful. I sign in and up comes my dashboard. If I visit my investment accounts first it is fine. If I then go to my checking it is fine. If I try to go back to an investment account it won’t let me, rather it logs me off. Then I have to wait for the system to do something, then I can go to investment - but each time after being on checking I cannot get back to investments. I am on windows 10 and it is fully updated. I tried deleting cookies and cache but that doesn’t help. This is very inconvenient! Why would I rank any higher than 3 stars? Been going on for more than a month.

I am a loyal customer of 30+ years and the app falls well below what I have come to expect of USBank.

The widgets used in the app lead to multiple loading errors. Which I would be able to overlook if it didn’t include the login page as well.

Which means if I want to manage my affairs I must do so from my computer.

I would say that I have grown accustomed to certain aspects of this app.

I echo other reviewers and will advise that if you open an account there is an annual management fee. Which means you need to make sure you have some cash in your account. However, from what I’ve learned you should also have some liquid cash in your account.

I also like how the phone bankers - while not giving advice - can point the right direction to education and provide education when needed. That is incredibly helpful. And the reason why I am so loyal to USBank.

I cannot imagine that how this app has been designed is how USBank wants its image. On one hand, the customer service I have received is second to none when it comes to personal interactions. But the app has so many glitches that it’s not usable half the time.