UBA Mobile Banking 4+

Incompetent performance

Hello my name is Dr. Ayodabo Esuola and I have been banking with you since 2001. I live in USA and I’m not allowed roaming for unknown reasons. So I couldn’t use your online application because the account was opened with my Nigerian phone number. I usually use Ojodu branch since I live in Magodo PH1. Two week ago, I needed a fixed deposit account, and to change my account phone number to the USA number. . Eventually someone introduced me to Zenith Bank manager who can to my house in person to get me and my wife registered I left the UBA branch in anger after waiting for more than 3 hours. I’m of the opinion that you don’t want to hire professionals because of the high pay. But it’s a sorry sight to see the level people you hired.
It’s a shame
Regards,
Ayodabo Esuola

Complaint

I don’t know what’s going on with my mobile banking app , it’s been 48hrs now and I’ve been trying to send money to another account but it’s not bringing that option . When ever I click on other banks it comes up with a blank page .. I’ve been trying many times but it’s doing the same thing . I tried reaching out to the customer service but it’s not active . The numbers I dialed are not going through . Please I’m s student and I really need to do transactions, help me on this because it’s getting too long .

A bank that your money will go out without your knowledge it will nice reverse back

This is a bank I have been using for many years now and I just wake up and receive a debit I know nothing about and I called the bank customer care. They’re saying for my money to come back is 50/50 what nonsense. What’s the reason banking with such unless bank that you can’t be safe with your money. That means no one is safe banking with this such bank

Developer Response ,

Hi, we sincerely apologize for any inconvenience experienced in this regard. We'd be happy to take a look into this for you, please contact us with your account details and the screenshot of the debit alert on: +234 20 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook. Thank you.