Uber Eats: Food Delivery 12+

YOU WILL BE TREATED AS A THEIF

I get it, people false report all the time just to get their money back, but when you treat honest customers as thieves then how do you expect people to want to return to this app? I always submit photos of incorrect items, but with these last two incidents, the first one y’all didn’t want to refund me cause of policy? Then when I asked the agent to go into specifics or to send a link to me on what policy I violated they immediately end the conversation. I let that one slide cause it wasn’t worth the headache but for this second incident I received someone else’s order, I sent in a picture showing the order and name on the order ticket, and guess what ? I’m ineligible for a refund. How can y’all expect to keep customers when you refuse to pay out for your mistakes, I sent UNDENIABLE proof and have been treated as if I put in a false claim, it’s been nearly 24hrs since I sent in my first support ticket since they won’t let me have a direct agent anymore and yet guess what? No response. It would take only two seconds for someone to look and see the name on the order ticket is wrong. If you don’t want me as a customer just say it cause that’s what it feels like having to go through hoops just to get a refund on incorrect orders or incorrect items

Uber Eats PR

Honestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being.

Developer Response ,

Hey, we understand your issue here with the order. We want to take a closer look into this for you. Please send a quick note to help.uber.com/eaters so we can connect.

Hit or miss

Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.