UFB Direct‪®‬ 4+

Axos Bank

Designed for iPad

    • 4.8 • 6.5K Ratings
    • Free



The UFB Direct® Mobile App is an innovative, highly secure mobile banking app that couples thorough account monitoring with Secure Socket Layer 128 bit (SSL) encryption to create a safe and user friendly experience.

Application features:
● Easy to use Check Deposit
● High Resolution Images
● Simple user interface (UI) and navigation
● Remote deposit
● Highly responsive customer service
● Quick and easy to use
● Ability to take pictures of checks and deposit them into your account remotely
● Robust account history
● Check deposit history
● Fast and easy internal transfers
● Simple and organized Bill Pay function
● Bill pay organization platform with bill payment history

What’s New

Version 3.12.0

Bug fixes to improve the user experience.

Ratings and Reviews

4.8 out of 5
6.5K Ratings

6.5K Ratings

Kat_A884 ,

Confused with bad reviews

We’ve had an account with UFB for about 5 months now and I have nothing but good things to say about them. We started with APY of 4.15, setting the account was super easy, finding the account took almost no effort because everything was working smoothly. Once we saw that the rate went up to 5% all it took was to text their customers service and they changed our rate for us. Easy as that.
I seriously don’t understand all these people complaining because for us the experience has been nothing but amazing.

Developer Response ,

Hi Kat_A884, we are pleased to hear that and appreciate your feedback. Thank you for being a customer and for the 5-star review!

Kiewit235 ,

Horrific experience

After spending a great deal of time setting up this account and funding the account, I have begun the process of withdrawing all my funds from this bank. Something is just not right with them! The app is buggy, the website would not allow me to associate another bank account with this account so that I could transfer funds, they have all kinds of limits regarding fund deposits as well as withdrawals and secure messages to them are simply not responded to. I have never had such an experience with a bank! Their high interest rates that are offered are simply not worth the hassle of all the crazy rules that require a rule book. I’ve simply had it with them! Mobile deposits that I made were not accepted because I didn’t write what they “require” on the back of the check however they don’t even tell you that the check was not accepted! When a check is accepted, it doesn’t even show up on your activity right away - it doesn’t even say “pending”! One has to wait for them to send an email stating that it was accepted. I’m done with UFB- Axos bank. I hope that this helps another consumer from wasting the time I have wasted.

Developer Response ,

Hello, we are sorry we aren't meeting your expectations with your UFB account. Please send us an email at asupport2@axosbank.com so we can assist.

Kevmyh ,

Be wary if you need your money out

Setup, transferring money in, and interest are great. However, I had a situation come up where I needed to pull money out. I’m telling you, I tried 5-6 different ways to pull money out and each way was rejected. First, the do not transfer the money from a savings account with any personal information so most banks will reject the transfers due to fraud (my bank actually thought it was fraud). Second, the customer service locked my account due to something they thought was fraud, I called and confirmed it was not but my card remained locked. I actually had to file a case with the BBB to get my money unlocked. Overall, not terrible but does feel a little off. Oh, The atm limit is super low and it takes DAYS to get a limit increase.

Developer Response ,

Hello Kevmyh, we apologize for the inconvenience caused. This is not the service we strive to provide. I have shared your review with our team as we are always looking for opportunities to improve. We value your business and want to help. I have escalated this to the appropriate team to assist you.

App Privacy

The developer, Axos Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Sensitive Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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