UFB Direct‪®‬ 4+

We’ve had an account with UFB for about 5 months now and I have nothing but good things to say about them. We started with APY of 4.15, setting the account was super easy, finding the account took almost no effort because everything was working smoothly. Once we saw that the rate went up to 5% all it took was to text their customers service and they changed our rate for us. Easy as that.
I seriously don’t understand all these people complaining because for us the experience has been nothing but amazing.

Hi Kat_A884, we are pleased to hear that and appreciate your feedback. Thank you for being a customer and for the 5-star review!

After spending a great deal of time setting up this account and funding the account, I have begun the process of withdrawing all my funds from this bank. Something is just not right with them! The app is buggy, the website would not allow me to associate another bank account with this account so that I could transfer funds, they have all kinds of limits regarding fund deposits as well as withdrawals and secure messages to them are simply not responded to. I have never had such an experience with a bank! Their high interest rates that are offered are simply not worth the hassle of all the crazy rules that require a rule book. I’ve simply had it with them! Mobile deposits that I made were not accepted because I didn’t write what they “require” on the back of the check however they don’t even tell you that the check was not accepted! When a check is accepted, it doesn’t even show up on your activity right away - it doesn’t even say “pending”! One has to wait for them to send an email stating that it was accepted. I’m done with UFB- Axos bank. I hope that this helps another consumer from wasting the time I have wasted.

Hello, we are sorry we aren't meeting your expectations with your UFB account. Please send us an email at asupport2@axosbank.com so we can assist.

Setup, transferring money in, and interest are great. However, I had a situation come up where I needed to pull money out. I’m telling you, I tried 5-6 different ways to pull money out and each way was rejected. First, the do not transfer the money from a savings account with any personal information so most banks will reject the transfers due to fraud (my bank actually thought it was fraud). Second, the customer service locked my account due to something they thought was fraud, I called and confirmed it was not but my card remained locked. I actually had to file a case with the BBB to get my money unlocked. Overall, not terrible but does feel a little off. Oh, The atm limit is super low and it takes DAYS to get a limit increase.

Hello Kevmyh, we apologize for the inconvenience caused. This is not the service we strive to provide. I have shared your review with our team as we are always looking for opportunities to improve. We value your business and want to help. I have escalated this to the appropriate team to assist you.