UHC Motion 4+

Update in previous

Thank you for updating for the Apple Watch 9 my syncing is finally working again! Thank you to the motion team for responding quickly and trying to get it to work it clearly needed this update. Let’s hope it continues to work great!

This app works great when it does but it never lasts, some days you get it to sync no problem then come another day and won’t sync for hours or days for some. It especially doesn't work if you change to a different tracker. Please get it to work right once and for all! Follow-up: spoke to UHC motion customer service, they could not figure out why I couldn’t sync after over an hour on the phone. They sent my issue to their resolution dept, which I honestly don’t think it will help. I’m having the same issues as a lot of people on here, won’t sync on demand only syncs if I sign out and sign in sometimes, other times I have to sign out and uninstall the app and reinstall the it might sync. So frustrating, I have the Apple Watch 9 series. Also, my intensity will come through after a 30 min workout but nothing else until I do the steps mentioned above. Please please app de developers fix this.

Developer Response ,

Hi Zgirl251! Thank you for your feedback! We are sorry that you are having to consistently log in to the UHC Motion application when trying to use it. Please email us at unitedhealthcaremotion@uhc.com and refer to this review. We would like to get more information on this issue and work with you to resolve it.

Not Worth It AT ALL

I have never before written a review for an app, but where do I even begin with this one? We use it for my job, and if I didn’t have the potential to earn money for my HSA, I would have deleted this on day one. The UI with Apple products is pitiful. I have lost more than I have gained with this app and it stresses me out daily. I never know if it's going to correctly count my steps or award me points, and each month, at least 2x per month, I have had to correspond with customer service in order to get back rewards that they didn’t count. Some days I have over 20k steps and the app reports less than 10k. It never matches, and I’ve been kicked out more than I can count. Their answer is always to “delete and redownload”. You’d think a year in there would be some sort of answer to this problem. What’s worse is that I lost out on over $275 when they had the improper information for my HSA and never contacted me to ask why when they tried to deposit the money it didn’t actually deposit… and because it happened in a separate tax year, they’ve NEVER awarded me those funds. So I stepped and stepped and hit every goal for 3+ months to have nothing to show for it. I hate this app. I cannot stress enough that if you DO NOT want to be absolutely ruined every evening trying to figure out why it isn’t syncing or connecting, then don’t download this. It’s seriously not worth it. Do better, UHC Motion. Your customer service + app integration are BOTH despicable.

Developer Response ,

Hi sonotessa! Thank you for this review! We are sorry to hear that you are experiencing issues with your Motion app processing and recording your earned activities properly. If you would, please email us unitedhealthcaremotion@uhc.com and refer to this review. We would like to get more information regarding these issues and work with you directly to resolve these issues.

If you have Apple Watch, don’t bother

NOT WORTH THE FRUSTRATION. It’s been years of these complaints in the reviews, but it case you were wondering, this app is still horrendous on Apple Watch. Glitches constantly, sends notifications that make no sense, doesn’t update at a speed needed for fitness tracking, and will tell you you’ve hit goals when you haven’t. You have to sit and wait for it to sync with the phone app, sometimes takes 5 minutes because there’s no way for you to make it sync on command. Customer service is useless, admits it’s a issue and just tells you to check the phone app for more accurate data - but how can it have accurate data when it won’t sync with the watch?! Phone app also doesn’t show walk progress and doesn’t update often, so it’s useless when trying to hit a walk goal.

The Frequency goal itself is problematic because I can be on my feet all day, walk over 12k steps, and not hit a single frequency walk because I haven’t done 300 steps in 5 minutes spaced an hour apart. Clearly designed for folks sitting at a desk, not those trying to be truly active throughout the day.

I recommend UHC throw the whole watch app away and just utilize the tracking data from Apple directly. My activity app already tracks steps, frequency, workouts, etc, and I already had to agree to share that data to use the Motion phone app, so why add this useless layer of bugs on top?