Unum Customer: Easily manage your claim or leave 24/7 on all your mobile devices.
• Report a new claim or leave
• Check the status of your existing claim or leave and recent payment information
• Configure direct deposit
• Report absences under the Family and Medical Leave Act (FMLA)
• View reported absences
• View available leave time for existing absences
• Review recent activity, letters and documents.
• Upload documents (medical records, claim and authorization forms, etc.) using the camera on your device
• Update your personal information and communication preferences
• Change your password
• Search the app for help
• Contact Unum
Improved the submission process and added a new cancel button.
Ratings and Reviews
Recording absence issues
Update… There are multiple reviews with my same issue. Hello UNUM??!!
The app shuts down whenever I try to view details of my absence history. When I select absence details, it just disappears. Also, no confirmation number provided when you submit your absence. Makes it difficult to show that you actually submitted the absence in a timely manner.
Not Worth The Time
I’ve tried numerous times to just login into my Unum account, via the mobile app, and on numerous times I got an error message that my information didn’t match and to try again later. I called Customer Support and a rep said to try again in 24 hours for my information to refresh (this is never the case with any mobile app) I did and I still can’t get into my account using the mobile app. I’ve changed my password and the problem persists. I’ve re-written Unum, about the problems I’ve encountered, and have not been contacted back to find a solution. I suggest, how it is inconvenient and frustrating that Unum offers a mobile app, to just use a computer/phone and their website to conduct your necessary business.
Ok to just ADD absence and send information
It’s ok if you want to just add absence and upload information. But if I want to look at absence history and when I click to view leave it literally pops off and send me to my Home Screen on my phone. What’s more important to me than the app itself is the ADA specialists the lady I had was NEVER, NEVER and I literally mean NEVER available. I had to press “0” to talk to another specialist whom might as well be MY specialist because I talked to her more than I talked to the one I was assigned.
When I first got the app I was able to do more but after a while it just got horrible. And again, the ADAs and CS need to be more reliable because it was just insane how I could never reach this lady.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Unum Group
- 86.5 MB
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2020 Unum Group. All rights reserved. NS-200
With Family Sharing set up, up to six family members can use this app.