UrbanSitter: Local Caregiver 4+

Lifesaver when I was in college

When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!

Developer Response ,

Thanks so much for the great review! We are thrilled to hear that you have connected with wonderful families and built a successful babysitting business to help support you during college. We appreciate you sharing your positive experiences.

Waste of time and money!

I purchased a one month membership to start for $40-something and posted my part-time job for a babysitter at an average rate. I got a few bites from various people who didn’t read the post and didn’t meet the qualifications m, and many people just couldn’t hold a text conversation or simply never replied to basic interview questions. I sorta wonder if they didn’t get notifications? But also, several people replied 2-3 weeks later saying that they’re not looking for work right now at all. Why am I paying for a matching service that allows inactive users profiles to be shown? Another few people kept on trying to give me their phone numbers so I’d text/call them directly instead of using the app. However, the app automatically deletes those messages that contain phone numbers. It’s kinda unprofessional for a potential job candidate to try and cheat the system of the app their using to get work, but also, it was just annoying because these folks weren’t answering some basic questions about their qualifications and thus I didn’t get to the point for a while. Honestly, it just seems like this app is better for backup babysitters or if you’re in a pinch and need a one-time random person. Rather than looking for a solid commitment, I’d only recommend using this app if you’re out of other options.

Best Sitter App out there, one major flaw for sitters

I've been babysitting for several years now, and been an US member for about 3 years. I tried 6 different sitting sites and fell in love with this one. My tech friend also confirmed that UrbanSitter has the best security out of the several sites his hiring company has used (data protection is important!!)

Sitters read to the end why this review is 4 stars, and not 5...

Pros
• Very easy/functional app (love this)
• Sitters - autonomy with setting your availability, creating your bio, setting your rate, and accepting/declining job requests (most, but not all sites allow all of these options!)
• Parents - from what I've heard, responsive customer service for families

Cons:
• Parents - Some families have struggled to book interview requests; however, this can be easily navigated by booking a $0/hr job request or using the website messaging system to message a sitter and arrange a chat or in-person meet
• Sitters - POOR customer service. Had a terrible experience where it took me 2 months to get a non-automated response and additional 1.5 months past that to get follow up emails and my problem resolved. Thankfully, I have only needed to use customer service once, but it was incredibly stressful and disappointing.

The other 5 sitting sites I worked with was readily available the same-day to talk with me. This or 2 business days should be the standard like it is for other jobs.

Developer Response ,

Hi Dee, thank you for your review. We are sorry to hear about your experience with support but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! Thanks again.