USA TODAY Crossword 4+

Crosswords are fun in general, and I’ve always enjoyed USA Today’s. Here are a few of my problems and suggestions:
1. Completed puzzles while logged in do not always save.
2. I wish there was a way to download puzzles for use when internet is not available.
3. I LOVE the tournament feature but hate how easily it kicks you out of the puzzle (e.g. phone calls, accidentally closing the app). My suggestion instead of being kicked out of the puzzle: allow puzzlers to continue completing the puzzle (for fun and to receive a score for personal achievement) but disqualify from the tournament. Thoughts?

I would recommend deleting the app, restarting your device, and then reinstall the app.

I enjoyed the crosswords when it worked, but the app seems to crash when opening it very often. Most times I would try to play, I would have open the app 5-10 times before it would finally load. During one especially bad attempt, I got logged out, as well. Logging back in when it finally opened revealed that all of my badges and progress stats were gone. The app showed by current streak as 6 days, but by day 11, my badge stat was only at 5 days in a row. About 3 days ago, I checked the reviews, saw advice to uninstall and reinstall to fix crashing problems, and gave that a shot. It helped for 2 days, but after 5 or 6 tries today, I gave up completely, uninstalled the app, and came to leave a review. There are other crossword apps out there...give them a shot before this one.

Model: iPhone 7 Plus
iOS version: 12.3.1

We apologize for the inconvenience. We would like to troubleshoot the issue. Using your mobile device please send an email to support@amuniversal.com and mention "crashes when opening the crossword app". Thanks

The crosswords are great, but this app needs serious UX/UI help. Its really hard to keep track of which puzzles you have completed or which are in progress as it shows different little icons that don’t make any sense. The icons don’t actually seem to match up with any progress in particular - completed, not started, unlocked, in progress, etc. It doesn’t save your puzzles 50% of the time so you may spend 45 minutes on a puzzle, only to have it completely blank next time you log in. Not only that, but you have to use coins when playing for free and so you lose unlocks every time you are forced to restart, only to find the crossword blank all over again.

We apologize for the inconvenience. Can you please send me the device and operating system that you are using so we can troubleshoot the issue?