Utility Billing Services App 4+

Just horrible. Our HOA switched to them earlier this year. Since then, we have had to re-setup ACH 3 times. I work in banking and all the info has been correct each time. They keep deleting ACH info and then charge customers a late fee. If you work for an HOA, and are considering switching to them, please do your residents a favor and find anyone else.

It’s 2020, how can you ethically charge your customers a $5 convenience fee for paying online? First off, I don’t even own a check book - everything is online (square, cashapp, PayPal,Venmo). Second, this “convenience fee” has to be more convenient for your business too (less paper, faster cash flows, better data, etc). Third, the fee is outrageously high. My average bill is around $65 (a single one bedroom apartment). The $5 convenience equates to a 7.6% processing fee. I understand you have to cover processing fees on your side, but get with the picture. A $5 fee isn’t fair unless my bill is $200/month. Either you are getting ripped off by a cc processing company, or you are ripping off your customers. If you charge your customers anything, a processing percentage makes more sense. (Ex: Square offers a 2.7% processing fee and that is high compared to industry standard)

I don’t understand why there are so many bad reviews. Worked just fine for me! Very easy to pay my bill and theres only a $5 convenience fee. Not too bad.