Vélib', app officielle 4+

Docking station didn’t record two of our bikes as having been returned, so we were charged €56 for what they called a 14-hour ride. Meantime, we couldn’t rent bikes and walked 6km back to our AirBnB.

Customer service lists hours but no time zone, so you have to guess when they are open (hint: the hours aren’t Paris time zone). When I finally reached customer service, they restored account services and said we wouldn’t be charged for the supposed 14-h ride, but we were.

Next day, tried to renew the rental so we could ride again. I paid for a 24-h rental but the App said I bought 14 days. There wasn’t even a 14-day option. Nevertheless, we were unable to unlock any bikes and customer service never answered, even though we should have been at least one hour before the end of their stated hours, based on the time that they answered my call the previous day.

I highly recommend you find another option for bicycle rentals.

The Velib bikes around Paris were perfect for exploring Paris and this app made all the difference. I paid for my ticket online the first time but used this app to find all the bike location around the city. It was handy to know which stations had bikes available to take out as well as which had space where I could drop off the bike, all with real time updates. It was a huge resource making the Bike rental a breeze. Highly recommend this app. Only one suggestion, a routing/navigating option would be helpful. I had to jump back over to google maps to find where I wanted to go to, then back to the app to find an available location. It would be a nice feature to add to be able to click on a drop off station and the app navigate you there instead off bouncing back an forth between apps. But this may only be important to me since I was a tourist. Also, the app is so intuitive that even thou if is all in French, It didn't matter that I don't speak the language! Good job!

I used this App mainly to find rental locations. It is a real time App that tells you how many bikes are available or how many return slots are available. It is usable in both French and English (Anglais). It defaults to French and you need to go to Parametres and change Francais to Anglais.

When riding to the Louvre, I could see many locations had zero return slots. So we dropped the bikes off a couple of blocks early.

I also put the rental location by our hotel into my favorites to orient myself quickly as to my relative location. You can also purchase tickets through the App. I did keep switching between my mapping application and Velib since this does not give directions.