VA Health Chat 4+

Some people are stupid

The app isn’t bad at all. Sure it’s not the greatest app to ever be made, but it works. If you’re technologically illiterate, the app may not work for you. It gives you multiple options/ways to sign in. If you can’t figure it out through one of those ways, you should have stayed in the military so your hand could be held the entire time with every thing you do.

I’m able to schedule appointments and chat with nurses through the app instead of waiting 15+ mins to talk to someone over the phone. App works as intended and does what it says it does.

4 star rating because they could of spent a little more time on the UI/UX to make sure it reads a little better on the Home Screen.

This app is fantastic

I will admit that it will be challenging for a lot of people who are not tech savvy, but if you have a my healthy vet account and know how to sign into it, this works like a charm. I was able to talk to pharmacy and get them to process what I needed immediately knowing that it’s going to be done instead of waiting for a reply message on secure messaging. You also need to know what VISN your in …im VISN15 —- on the app it shows V15 - in order to connect to the right service people this is information you will need to know. Good luck y’all!

Developer Response ,

We're glad you have had success using the app!

Waste of space

I got an email from the VA this morning to try this app. After numerous errors trying to sign in, I finally get to the home screen, and it has me connected to Colorado VA instead of Arizona VA. I wrongfully assumed that if the VA was inviting me to use the app that it would be useful. Nope. Another waste of taxpayer dollars and more frustrations for Veterans.

Update (to developers response): If it’s not ready for everyone to use it, don’t notify everyone that they can keep checking to see if it might be useful. That further exacerbates the frustrations Veteran’s deal with daily attempting to get care from the bureaucracy that is supposed to be helping us. Advertise it to the users in the pilot program areas and save the national announcement for when EVERYONE can use it. Get someone ITIL certified to manage this deployment 🤬

Developer Response ,

We're sorry that the wrong facility was linked to you when you signed into the app. At present, the app is not available for Arizona, but we expect VA Health Chat to be available nationwide in the near future if you would like to check back.