VA Health Chat 4+

Unable to begin a new chat

Initially, it was a pain to log in, but afterwards I was successfully able to chat with a pharmacist to refill my prescription. Unfortunately, every time I open the app, I’m unable to begin a new chat. It only displays the chat with the specific pharmacist I had spoken to in the past. Why isn’t there a home page or option to request a chat with a different person/department? I don’t understand this app. I tried logging in several times and nothing changes.

Developer Response ,

We're sorry you had this experience with the app. Thank you for bringing this to our attention. We have already shared your review with the product team. If these or other issues continue, please contact the Mobile Solutions / Health Resource Center Help Desk at 877-470-5947 for assistance.

Some people are stupid

The app isn’t bad at all. Sure it’s not the greatest app to ever be made, but it works. If you’re technologically illiterate, the app may not work for you. It gives you multiple options/ways to sign in. If you can’t figure it out through one of those ways, you should have stayed in the military so your hand could be held the entire time with every thing you do.

I’m able to schedule appointments and chat with nurses through the app instead of waiting 15+ mins to talk to someone over the phone. App works as intended and does what it says it does.

4 star rating because they could of spent a little more time on the UI/UX to make sure it reads a little better on the Home Screen.

Waste of space

I got an email from the VA this morning to try this app. After numerous errors trying to sign in, I finally get to the home screen, and it has me connected to Colorado VA instead of Arizona VA. I wrongfully assumed that if the VA was inviting me to use the app that it would be useful. Nope. Another waste of taxpayer dollars and more frustrations for Veterans.

Update (to developers response): If it’s not ready for everyone to use it, don’t notify everyone that they can keep checking to see if it might be useful. That further exacerbates the frustrations Veteran’s deal with daily attempting to get care from the bureaucracy that is supposed to be helping us. Advertise it to the users in the pilot program areas and save the national announcement for when EVERYONE can use it. Get someone ITIL certified to manage this deployment 🤬

Developer Response ,

We're sorry that the wrong facility was linked to you when you signed into the app. At present, the app is not available for Arizona, but we expect VA Health Chat to be available nationwide in the near future if you would like to check back.